Esther Pierre
Account Specialist
Hollis,NY
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
Work History
Account Specialist
Pall Corporation
1 2022 - 04.2024
- Work Remotely with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Manage Pharmaceutical Accounts for Pfizer, Novartis etc. Portals, Prepare status reports for strategic accounts, sales, Report daily using Excel
- Administrative Service to Quality Strategic Accounts, Sales, Teams with reporting data and Manage customer master database Using CRM, SAP Sales,invoice Quote and Troubleshooting
- Actively participated in cross-functional teams to develop innovative solutions that addressed recurring challenges faced by Account Specialists.
Case Management
Fairview Health Service
08.2018 - 12.2021
- Assisted with case management and medical appointments.
- Administered community-based treatment through case management.
- Develops and updates over 50 individualized care plans based on comprehensive assessment of members in consultation with member and family/caregiver and assessment nurse
- Reviews member's medical status and issues, identifying follow up issues; using Sunrise software and Epic software
- Conducts ongoing monitoring of member's health, safety, and functional status, and progress towards established goals
- Coordinate transition care, discharge and planning from hospital or nursing homes or home.
Lead Specialist/Project Coordinator
Luxottica
06.2014 - 06.2017
- Conduct ongoing outreach to ensure provider satisfaction and identify issues before escalation
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Work with network providers to address administrative concerns or issues, resolving escalated provider issues such as claim and billing discrepancies and credentialing issues
- Lead effective provider onboarding and training to use our systems and claim submissions and to service our members with understanding of plan benefits and code procedures
Sales Supervisor/Sales Coordinator
Time Warner Cable Call Center
02.2008 - 05.2014
- Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills
- Managed the work of 12 employees, increasing crew efficiency by 88%
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Ability to pull and analyze advanced campaign metric reporting utilizing internal and external tools (Google Analytics, Freewheel, proprietary tools).
Skills
8 yrs CRM Software
8yrs SAP
Six Sigma
GMP (Good Manufacturing Practice)
Salesforce
Epic software
Sunrise software
Bilingual
Microsoft excel/word
Time management
Healthcare
Nurse
Written Communication
Research proficiency
Point of sale operation
Education
Education/ Psychology -
Nassau Community College
Bachelors of science- Nursing -
New York Institute of Technology
Affiliations
- The National society of leadership at NYIT and success, 2016, Pres
- Greater New York City BNA/DM, 2018, Pres
- National Student Nurses' Association, INC, 2017, Pres
- National Black Nurses Association - GNYC-BNA, 2018, Pres