Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harold Crow

Austin,Tx

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Enterprise Mobility practices and documentation requirements.

Overview

25
25
years of professional experience

Work History

Account Specialist

Enterprise Mobility
01.2023 - Current
  • Is DOT certified and responsible for influencing the buying decision, while exceeding the customer's expectations for service, knowledge and professionalism
  • Be knowledgeable of the complete menu of services including vehicle acquisition, maintenance management, insurance management, licensing and cycling of the trucks

Mortgage Loan Officer

Envoy Mortgage
11.2018 - 11.2019
  • Discuss credit, income and any debts to establish affordability as well as what loan programs are available for the customer
  • Increased my mortgage loan portfolio by developing more business contacts; attracting mortgage customers, completing mortgage loan processing and closing
  • Skills- Financial Skills, Financial Software, Customer Service, Thoroughness, Confidentiality, Analyzing Information, Decision Making, Verbal Communication, Professionalism, Quality Focus

Mortgage Loan Officer

Diamond Residential Mortgage
04.2017 - 11.2018

Reviews loan applications, gathers credit histories and reports, and assesses applicants capacity to repay and default risk. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Views or visits property for real estate purchase or refinance.

Volunteer

Women's Protective Services of Lubbock
05.2001 - 01.2010
  • Domestic violence outreach and Fundraising:
  • Helped to distribute information about Women's Protective Services programs and services and events
  • Assisted with fundraising events- Dollar a Door Fundraiser and Planting Seeds for Change tractor Raffle
  • Assisted with Raffle Ticket Sales

Volunteer-Crisis Intervention Counselor

Slaton Housing Authority-Drug Elimination Program
05.1999 - 05.2001
  • Did volunteer mentoring work with the at-risk youth population of Slaton Housing Authority residents on a part-time basis for their After School Program and Summer Youth Program
  • Assisted with on-site after school tutoring and supervision of at-risk youth during the school year and structured physical activities including tennis and assisted with setting up basketball leagues during the summer program
  • Provided crisis intervention and mentoring to youth in care
  • Helped to maintain a secure and safe facility
  • Responsible for reporting any damage to the facility, medical emergencies, or any incident which occurred out of the ordinary daily activity
  • Helped to organize and conduct daily/weekly outings and structured activities for youth in care
  • Worked with a variety of lifestyles, behaviors, and cultural and spiritual practices
  • Skills/Qualifications: Self motivated, Takes initiative in assigned duties, Attentive to customer needs, Efficient recording/documentation skills, Scheduling and telephone skills, Effective listening and communication skills, Strong personal boundaries
  • Did presentations on ethic and conduct at various events and high schools
  • Computer Experience: Microsoft Word, Office, Excel, Power Point, competent keyboard and data entry skills

Education

Bachelors of Arts - Sociology

Jacksonville State University
Jacksonville, AL
08.2008

Associates Degree -

Seminole State College
Seminole, Oklahoma
05.2005

Skills

  • Financial Skills
  • Financial Software
  • Customer Service
  • Quality Focus
  • Microsoft Office proficiency
  • Document Management
  • CRM Software
  • Advertising and marketing
  • Business Development
  • Excel
  • Power Point
  • Data entry skills
  • Account Administration
  • Customer relationship development

Timeline

Account Specialist

Enterprise Mobility
01.2023 - Current

Mortgage Loan Officer

Envoy Mortgage
11.2018 - 11.2019

Mortgage Loan Officer

Diamond Residential Mortgage
04.2017 - 11.2018

Volunteer

Women's Protective Services of Lubbock
05.2001 - 01.2010

Volunteer-Crisis Intervention Counselor

Slaton Housing Authority-Drug Elimination Program
05.1999 - 05.2001

Associates Degree -

Seminole State College

Bachelors of Arts - Sociology

Jacksonville State University
Harold Crow