Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Enterprise Mobility practices and documentation requirements.
Overview
25
25
years of professional experience
Work History
Account Specialist
Enterprise Mobility
01.2023 - Current
Is DOT certified and responsible for influencing the buying decision, while exceeding the customer's expectations for service, knowledge and professionalism
Be knowledgeable of the complete menu of services including vehicle acquisition, maintenance management, insurance management, licensing and cycling of the trucks
Mortgage Loan Officer
Envoy Mortgage
11.2018 - 11.2019
Discuss credit, income and any debts to establish affordability as well as what loan programs are available for the customer
Increased my mortgage loan portfolio by developing more business contacts; attracting mortgage customers, completing mortgage loan processing and closing
Reviews loan applications, gathers credit histories and reports, and assesses applicants capacity to repay and default risk. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Views or visits property for real estate purchase or refinance.
Volunteer
Women's Protective Services of Lubbock
05.2001 - 01.2010
Domestic violence outreach and Fundraising:
Helped to distribute information about Women's Protective Services programs and services and events
Assisted with fundraising events- Dollar a Door Fundraiser and Planting Seeds for Change tractor Raffle
Assisted with Raffle Ticket Sales
Volunteer-Crisis Intervention Counselor
Slaton Housing Authority-Drug Elimination Program
05.1999 - 05.2001
Did volunteer mentoring work with the at-risk youth population of Slaton Housing Authority residents on a part-time basis for their After School Program and Summer Youth Program
Assisted with on-site after school tutoring and supervision of at-risk youth during the school year and structured physical activities including tennis and assisted with setting up basketball leagues during the summer program
Provided crisis intervention and mentoring to youth in care
Helped to maintain a secure and safe facility
Responsible for reporting any damage to the facility, medical emergencies, or any incident which occurred out of the ordinary daily activity
Helped to organize and conduct daily/weekly outings and structured activities for youth in care
Worked with a variety of lifestyles, behaviors, and cultural and spiritual practices
Skills/Qualifications: Self motivated, Takes initiative in assigned duties, Attentive to customer needs, Efficient recording/documentation skills, Scheduling and telephone skills, Effective listening and communication skills, Strong personal boundaries
Did presentations on ethic and conduct at various events and high schools
Computer Experience: Microsoft Word, Office, Excel, Power Point, competent keyboard and data entry skills