Summary
Overview
Work History
Education
Skills
Timeline
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Esther Pritchard

Puyallup,WA

Summary

Hi! My name is Esther, nice to meet you! I am 23, in college currently obtaining an Bachelors in Game Art and Design. I have always been fascinated by tech and anything involving the technical side of video games I am diversely Skilled with years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success!

Overview

7
7
years of professional experience

Work History

Technical Assistant

Self Employed Web
12.2020 - 11.2021
  • Gathered, organized and distributed technical documentation.
  • Provided technical guidance and support to team members.
  • Updated supervisor on status of projects.
  • Performed minor maintenance and repair on malfunctioning computer equipment.
  • Liaised with customers, communicating and resolving problems and concerns.
  • Installed technical hardware and software in deskside support environment.
  • Transferred computer files between programs.
  • Served as point-person for support requests with clients and vendors.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Reviewed product-specific resources to determine optimal implementation.
  • Maintained knowledge support base regarding equipment warranties and repair needs.

Barista

Coffee Shops
08.2018 - 10.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Sales Associate

Spirit Halloween LLC
09.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Receptionist

Craic Honey Company
01.2016 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.



Education

Bachelor of Arts - Bachelors in Game Art And Design

Southern New Hampshire University
Hooksett, NH
05.2027

Certificate in Digital Communications And Media - Digital Communications And Media

Full Sail University
Winter Park, FL
09.2022

GED -

Homeschooled
Umpqua, OR
09.2018

Skills

  • Reading Comprehension Skills
  • Money Transfer Systems
  • Customer Service
  • Market Research
  • Multitasking Strengths
  • Verbal and Written Communication
  • Excellent People Skills
  • Complex Problem-Solving
  • Listening Skills
  • Speaking Clearly
  • Verbal Communication
  • Microsoft Access
  • Teamwork and Collaboration
  • Hardware Upgrades
  • Technical Presentations
  • Microsoft Office Specialist (MOS) Master
  • LAN and WAN Assessment
  • Employee Computer Support
  • Backup Procedures

Timeline

Sales Associate

Spirit Halloween LLC
09.2022 - 11.2022

Technical Assistant

Self Employed Web
12.2020 - 11.2021

Barista

Coffee Shops
08.2018 - 10.2020

Receptionist

Craic Honey Company
01.2016 - 07.2018

Bachelor of Arts - Bachelors in Game Art And Design

Southern New Hampshire University

Certificate in Digital Communications And Media - Digital Communications And Media

Full Sail University

GED -

Homeschooled

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Esther Pritchard