Gioconda Romero
Las Vegas,NV
Summary
Professional hospitality worker prepared to maintain high standards of guest comfort. Known for strong team collaboration and adaptability to meet evolving requirements. Demonstrates strong teamwork and versatility, ensuring seamless operations. Skilled in attention to detail and customer service, valued for reliability and practical problem-solving in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Medical Biller and Coder Extern
Professional Billing Solutions
01.2014 - 06.2014
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
Guest Room Attendant
ARIA Resort & Casino Las Vegas
12.2011 - 08.2014
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Health Studies
DeVry University
Las Vegas, NV02-2016
Medical Billing And Coding Certificate - Health Care Administration
Carrington College
Las Vegas, NV06-2015
Skills
- Customer service
- Housekeeping knowledge
- Reliability and punctuality
- Safety awareness
- Detail-oriented
- Front desk communications
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Biller and Coder Extern
Professional Billing Solutions
01.2014 - 06.2014
Guest Room Attendant
ARIA Resort & Casino Las Vegas
12.2011 - 08.2014
Associate of Science - Health Studies
DeVry University
Medical Billing And Coding Certificate - Health Care Administration
Carrington College
Similar Profiles
Christal LewisChristal Lewis
Medical Billing Coder at Professional Billing Inc.Medical Billing Coder at Professional Billing Inc.
Jessica BartromJessica Bartrom
Office Based Coder at Professional Medical BillingOffice Based Coder at Professional Medical Billing
Brianna ShannonBrianna Shannon
Billing Specialist at Professional Medical Billing AssocBilling Specialist at Professional Medical Billing Assoc