Summary
Overview
Work History
Education
Skills
Timeline
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Esther Sachs

San Diego,CA

Summary

Dynamic Customer Service Representative with proven expertise at Bite-Away Termite and Pest Control. Skilled in problem resolution and active listening, I excelled in managing high-stress situations and resolving escalated calls, consistently achieving customer satisfaction while upholding company standards. Committed to fostering positive customer relations through critical thinking and effective communication.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Bite-Away Termite and Pest Control
San Diego, CA
07.2012 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved escalated calls effectively, achieving solutions that pleased customers and met company standards.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma - General Studies

Tabernacle Christian Academy
San Diego, CA
06.1983

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Bite-Away Termite and Pest Control
07.2012 - 04.2025

High School Diploma - General Studies

Tabernacle Christian Academy