Esther Smith
Rineyville,KY
Summary
Experienced Dog Groomer and Customer Service Cashier known for delivering high-quality grooming services and excellent customer care. Demonstrates a strong ability to manage multiple tasks while maintaining attention to detail and promoting customer loyalty. Known for a hands-on approach to resolving customer issues and driving repeat business. Adept at using grooming techniques that align with breed standards and customer expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dog Groomer
Fashion Factor
Brandenburg, KY
05.2024 - Current
- Enhanced pet owner satisfaction, cementing customer loyalty, and repeat visits.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Efficiently managed grooming schedules using cutting-edge software, optimizing daily operations.
- Handled cash transactions accurately when accepting payment from customers.
- Educated pet owners on grooming best practices and health care tips, fostering a knowledgeable community.
- Bathed and groomed pets using gentle techniques.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Upheld strict hygiene standards by thoroughly sanitizing grooming stations and equipment.
- Bathed large number of animals during each shift.
- Carried out comprehensive grooming services like scissor work and nail trimming.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Dog Groomer
Shaggy Dog Pet Grooming
Elizabethtown, KY
08.2020 - 05.2024
- Delivered excellent service to pet owners to drive repeat business.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled appointments for clients using online software programs.
- Handled cash transactions accurately when accepting payment from customers.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Bathed and groomed pets using gentle techniques.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Bathed large number of animals during each shift.
- Carried out comprehensive grooming services like scissor work and nail trimming.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Cashier
Tractor Supply Co.
Shelburne, VT
06.2015 - 08.2020
- Greeted customers and provided friendly customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided excellent customer service by helping customers locate items they were looking for.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Checked and pulled defective or expired products from the shelves.
- Unloaded arriving product stock and moved it to store display areas.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Answered customer questions, and provided detailed product information.
- Maintained current knowledge of shelf planograms and end-cap plans to effectively merchandise products.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Dog Groomer
VCA Brown Animal Hospital
South Burlington, VT
10.2017 - 10.2019
- Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats
- Relieved customer concerns to promote customer loyalty
Education
Certified Dog Groomer - Pet Groomer
Bow Meow Pet Grooming School
Essex, VT01-2017
High School Diploma -
Homeschool
Charlotte, VT5 2014
Skills
- Attention to detail
- Adaptability and flexibility
- Proficient in Task Management
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Multitasking and organization
- Collaborative Team Player
- Continuous learning attitude
- Telephone management
- Returns and Refunds Coordination
- Cash register operations
- Credit card processing
- Payment collection
- Product Inventory Management
- Cash handling expertise
- Cleaning and sanitizing
- Merchandise restocking
- Bagging and packaging
- POS system operation
- Plan-o-gram implementation
- Dog behavior understanding
- Safe grooming practices
- Breed-specific grooming techniques
Certification
Certified Dog Groomer
Timeline
Dog Groomer
Fashion Factor
05.2024 - Current
Dog Groomer
Shaggy Dog Pet Grooming
08.2020 - 05.2024
Dog Groomer
VCA Brown Animal Hospital
10.2017 - 10.2019
Customer Service Cashier
Tractor Supply Co.
06.2015 - 08.2020
Certified Dog Groomer - Pet Groomer
Bow Meow Pet Grooming School
High School Diploma -
Homeschool