Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Esther Smith

Rineyville,KY

Summary

Experienced Dog Groomer and Customer Service Cashier known for delivering high-quality grooming services and excellent customer care. Demonstrates a strong ability to manage multiple tasks while maintaining attention to detail and promoting customer loyalty. Known for a hands-on approach to resolving customer issues and driving repeat business. Adept at using grooming techniques that align with breed standards and customer expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dog Groomer

Fashion Factor
Brandenburg, KY
05.2024 - Current
  • Enhanced pet owner satisfaction, cementing customer loyalty, and repeat visits.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Efficiently managed grooming schedules using cutting-edge software, optimizing daily operations.
  • Handled cash transactions accurately when accepting payment from customers.
  • Educated pet owners on grooming best practices and health care tips, fostering a knowledgeable community.
  • Bathed and groomed pets using gentle techniques.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Upheld strict hygiene standards by thoroughly sanitizing grooming stations and equipment.
  • Bathed large number of animals during each shift.
  • Carried out comprehensive grooming services like scissor work and nail trimming.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Dog Groomer

Shaggy Dog Pet Grooming
Elizabethtown, KY
08.2020 - 05.2024
  • Delivered excellent service to pet owners to drive repeat business.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Scheduled appointments for clients using online software programs.
  • Handled cash transactions accurately when accepting payment from customers.
  • Provided customers with information on proper dog grooming techniques and pet health care advice.
  • Bathed and groomed pets using gentle techniques.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Bathed large number of animals during each shift.
  • Carried out comprehensive grooming services like scissor work and nail trimming.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Service Cashier

Tractor Supply Co.
Shelburne, VT
06.2015 - 08.2020
  • Greeted customers and provided friendly customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Checked and pulled defective or expired products from the shelves.
  • Unloaded arriving product stock and moved it to store display areas.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Answered customer questions, and provided detailed product information.
  • Maintained current knowledge of shelf planograms and end-cap plans to effectively merchandise products.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Dog Groomer

VCA Brown Animal Hospital
South Burlington, VT
10.2017 - 10.2019
  • Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
  • Kept animal coats clean and healthy with regular washing, grooming and trimming
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats
  • Relieved customer concerns to promote customer loyalty

Education

Certified Dog Groomer - Pet Groomer

Bow Meow Pet Grooming School
Essex, VT
01-2017

High School Diploma -

Homeschool
Charlotte, VT
5 2014

Skills

  • Attention to detail
  • Adaptability and flexibility
  • Proficient in Task Management
  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Multitasking and organization
  • Collaborative Team Player
  • Continuous learning attitude
  • Telephone management
  • Returns and Refunds Coordination
  • Cash register operations
  • Credit card processing
  • Payment collection
  • Product Inventory Management
  • Cash handling expertise
  • Cleaning and sanitizing
  • Merchandise restocking
  • Bagging and packaging
  • POS system operation
  • Plan-o-gram implementation
  • Dog behavior understanding
  • Safe grooming practices
  • Breed-specific grooming techniques

Certification

Certified Dog Groomer

Timeline

Dog Groomer

Fashion Factor
05.2024 - Current

Dog Groomer

Shaggy Dog Pet Grooming
08.2020 - 05.2024

Dog Groomer

VCA Brown Animal Hospital
10.2017 - 10.2019

Customer Service Cashier

Tractor Supply Co.
06.2015 - 08.2020

Certified Dog Groomer - Pet Groomer

Bow Meow Pet Grooming School

High School Diploma -

Homeschool
Esther Smith