Esther Ubau
South San Francisco,CA
Summary
Results-driven professional with expertise in customer relations, quality assurance, and food safety. Proven ability to enhance customer satisfaction and streamline processes, driving operational efficiency and team collaboration. Professional pastry chef with strong foundation in pastry arts and culinary management. Expertise in creating innovative desserts, menu development, and kitchen leadership.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Account Manager
Principal Facility Group
Burlingame, CA
07.2025 - Current
- Managed client accounts, ensuring timely communication and support for ongoing projects.
- Developed and maintained strong relationships with clients to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline project workflows and improve efficiency.
- Implemented solutions that enhanced operational processes and optimized resource allocation.
Sales Lead
Draeger's
San Mateo, CA
04.2022 - 03.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in managing inventory levels, ensuring product availability for customers.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Collaborated with team members to maintain store presentation and merchandising standards.
- Trained new associates on sales techniques and company policies, fostering a collaborative environment.
Head Baker
Apis Mater
Menlo Park, CA
08.2022 - 06.2024
- Led production of high-quality baked goods, ensuring consistency and adherence to recipes.
- Developed new recipes based on seasonal ingredients, enhancing product offerings and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving ingredient availability.
- Produced consistently high-quality baked goods for customers.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Greeter/ Shift Support
Draeger's
San Mateo, CA
04.2020 - 04.2022
- Welcomed customers and facilitated positive first impressions through friendly interactions.
- Adapted quickly to changes in procedures and policies,maintaining high service standards
- Managed customer inquiries, providing accurate information about products and services.
- Monitored store environment, ensuring cleanliness and organization for optimal shopping experience, and implemented COVID protocols.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
Executive Pastry Chef
Viognier Restaurant
San Mateo, CA
01.2018 - 03.2020
- Developed innovative dessert menus, enhancing guest experience and increasing customer satisfaction.
- Supervised pastry team, ensuring adherence to quality standards and efficient workflow.
- Trained junior staff on advanced pastry techniques, fostering skill development and teamwork.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Oversaw daily pastry production, ensuring consistency and quality across all items.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
Pastry Sous Chef
Viognier Restaurant
San Mateo, CA
03.2016 - 01.2018
- Developed and executed innovative pastry recipes to enhance seasonal dessert menus.
- Trained and mentored junior pastry staff in techniques and best practices.
- Ensured high-quality standards by conducting daily quality checks on all pastry items.
- Collaborated with front-of-house staff to synchronize dessert presentations for service efficiency.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Collaborated with Executive Chef to develop innovative dessert menus for seasonal promotions and special events.
- Demonstrated adaptability by adjusting recipes as needed based on available ingredients or client requests without compromising quality or taste.
- Maintained well-organized mise en place to keep work consistent.
Cake Decorator
Safeway
Belmont, CA
08.2014 - 02.2015
- Decorated cakes to meet customer specifications and maintain high-quality standards.
- Collaborated with team members to streamline decorating processes and enhance efficiency.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Designed unique cake decorations based on current trends and seasonal themes, increasing customer engagement.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Education
Associate of Science - Baking And Pastry
The International Culinary School At The Art Institute
San Francisco, CA06.2015
Skills
- Customer relations
- Goals and performance
- Quality assurance
- Inventory
- Pastry techniques & preparation
- Restaurant experience
- Team cooperation
- Food safety
Certification
- ServSafe Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
Principal Facility Group
07.2025 - Current
Head Baker
Apis Mater
08.2022 - 06.2024
Sales Lead
Draeger's
04.2022 - 03.2025
Greeter/ Shift Support
Draeger's
04.2020 - 04.2022
Executive Pastry Chef
Viognier Restaurant
01.2018 - 03.2020
Pastry Sous Chef
Viognier Restaurant
03.2016 - 01.2018
Cake Decorator
Safeway
08.2014 - 02.2015
Associate of Science - Baking And Pastry
The International Culinary School At The Art Institute