Summary
Overview
Work History
Education
Skills
Timeline
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Savana Duarte

Plano,TX

Summary

Customer service management professional experienced with inbound and outbound customer service. Team player with exceptional listening and critical thinking skills. Personable personality, looking to make a dedicated career as a customer service executive to the next level. Forward thinking team member always willing to take on any new challenges.



Overview

9
9
years of professional experience

Work History

Account Manager

LiquidAgents Healthcare
12.2021 - 07.2023
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.

Operations Manager

Nike
10.2016 - 12.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Cashier

Raising Canes
06.2014 - 10.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professionalism

Education

Bachelor of Science - Psychology

University of North Texas
Denton, TX
05.2025

High School Diploma -

Lewisville High School
Lewisville, TX
05.2016

Skills

  • Time Management
  • Accounts Payable and Accounts Receivable
  • Staff Management
  • Effective Workflow Management
  • Interdepartmental Collaboration
  • Personnel Training and Development
  • Cash Handling
  • Client Relations and Retention
  • Customer Relations
  • Microsoft Excel
  • Billing and Filing
  • Strong Lead Development Skills
  • Customer Service

Timeline

Account Manager

LiquidAgents Healthcare
12.2021 - 07.2023

Operations Manager

Nike
10.2016 - 12.2021

Cashier

Raising Canes
06.2014 - 10.2016

Bachelor of Science - Psychology

University of North Texas

High School Diploma -

Lewisville High School

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Savana Duarte