Summary
Overview
Work History
Education
Skills
Timeline
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Esther Wai

San Francisco

Summary

Experienced professional with a strong background in customer service and legal support. Proficient in providing exceptional client service, resolving inquiries and issues efficiently, and maintaining relationships with clients. Skilled in legal research, document preparation, and case management. Possess excellent communication skills, attention to detail, and the ability to thrive in fast-paced environments. Looking to leverage combined expertise in customer service and legal assistance to contribute effectively to a dynamic team.

Overview

26
26
years of professional experience

Work History

Legal Assistant

The Wakeford Law Firm, P.C.
06.2011 - Current
  • Compose and revise legal documents for attorneys


  • Serve as a liaison between attorneys, clients, medical offices, insurance/ health insurance companies and other law firms


  • Experience with organizing and managing legal documents with e-filing systems and case management software


  • Support multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements, manage time effectively, and maintain accurate records


  • Reduce attorney workload through proficient document management, handling correspondence, and performing clerical tasks


  • Provide exceptional customer service when interacting with clients fostering strong relationships and positive outcomes


  • Handle high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.

Customer Service Representative/ Technical Services and Platform Operation Support

GFS Forex & Futures, Inc.
02.2005 - 03.2010
  • Handled a high daily volume of inbound/ outbound calls from existing and potential customers in regards to general and service enquiries related to the online trading platform system of foreign exchange trades and transactions


  • Processed incoming client account applications efficiently and accurately, client follow-ups, emails and handling live online incoming client chats


  • Resolved customer complaints in a timely manner with empathy, resulting in increased loyalty and repeat business


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Convention Staff

Action Figures
12.2004 - 03.2005
  • Worked at the Moscone Center for “Oracle Open World 2004”


  • Registration for employees, exhibition visitors and attendees


  • Answering enquiries, handling complaints, directing traffic and all customer-related work/issues that would arise


  • Coordinated with vendors, securing necessary permits and approvals for seamless event execution


  • Streamlined registration process for increased efficiency and reduced wait times for convention guests

Software Sales Consultant

Emanio
08.2004 - 11.2004
  • Sold EDI solutions to Fortune 500 companies at the senior level


  • Sold yearly maintenance support programs and renewal agreements


  • Lead generation


  • Cold calling (100+ calls per day)

Commercial Sales Executive

CompUSA
11.2002 - 07.2004
  • Sold multi-vendor training courses and certification packages to Fortune 500 and 1000 companies and state governments


  • Developed and implemented customized training plans for companies, government agencies and individuals


  • Established and maintained relationships with key customers such as the City of Los Angeles, Amgen, Inc. and the US Department of Education


  • Selected as part of the team to penetrate state and local government accounts.

Account Executive - IT Conferences and Summits

Marcus Evans
11.1999 - 07.2002
  • Sold to C level executives of Fortune 1000 companies within my territory through aggressive cold calling


  • Made up to 100+ cold calls per day


  • Exceeded quarterly goals and was awarded with Salesperson of the Quarter


  • Constantly prospected throughout the sales cycle to increase revenue


  • Effectively managed my pipeline and accurately forecasted sales.

Education

Associate Degree - Business Administration

City College of San Francisco
San Francisco, CA
04-2011

Skills

  • Client relationship management
  • Strong interpersonal skills
  • Meticulous attention to detail
  • Detail-oriented data entry
  • Effective communication
  • Building interpersonal connections
  • Strong patience skills

Timeline

Legal Assistant

The Wakeford Law Firm, P.C.
06.2011 - Current

Customer Service Representative/ Technical Services and Platform Operation Support

GFS Forex & Futures, Inc.
02.2005 - 03.2010

Convention Staff

Action Figures
12.2004 - 03.2005

Software Sales Consultant

Emanio
08.2004 - 11.2004

Commercial Sales Executive

CompUSA
11.2002 - 07.2004

Account Executive - IT Conferences and Summits

Marcus Evans
11.1999 - 07.2002

Associate Degree - Business Administration

City College of San Francisco

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Esther Wai