Esther Whittaker
Houston,TX
Summary
Adept at bridging language barriers, I enhanced communication for non-English speakers at Amn Healthcare Services Inc, mastering medical terminology and demonstrating exceptional note-taking. My fluency in English and Spanish, combined with a strong memory retention, significantly improved patient care and confidentiality adherence, showcasing my ability to handle sensitive information with professionalism and empathy.
Awarded Performance recognition as Silver Interpreter of the month and Highest Rated Interpreter by Customer Satisfaction for March and April 2024.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In Person Freelance Medical Interpreter
Amn Healthcare Services Inc
05.2024 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
VRI & OPI Freelance Medical Interpreter
Multilingual Technologies
02.2024 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Night Auditor
Highgate Hotels
04.2023 - 02.2024
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Sales Associate
Conns Home Plus
06.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Guest Engagements Associate
Hill Country Holiday Inn Club Vacations
04.2022 - 12.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Trained and mentored junior staff on customer service strategies and techniques.
Spanish Medical Interpreter
Interpretia
06.2020 - 02.2022
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
Customer Service Representative
Startek San Pedro Sula
11.2015 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales and Billings Agent
KM2 Solutions
01.2014 - 10.2014
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
Associate of Arts - Business Administration
Universidad Autonoma De Honduras UNAH
HondurasBBA - Business Management
Universidad Tecnologica De Honduras
HondurasHigh School Diploma -
Inst. Jose Santos Guardiola
Honduras12.1996
Skills
- Strong Memory Retention
- Medical Terminology
- Sight Translation
- Language Fluency
- Fluent in [ English & Spanish]
- Effective Note-taking
Certification
- Medical Interpreter Certificate 2024
- HIPAA Compliance Certificate 2024
- Legal Translation Certificate 2023
Timeline
In Person Freelance Medical Interpreter
Amn Healthcare Services Inc
05.2024 - Current
VRI & OPI Freelance Medical Interpreter
Multilingual Technologies
02.2024 - Current
Sales Associate
Conns Home Plus
06.2023 - 11.2023
Night Auditor
Highgate Hotels
04.2023 - 02.2024
Guest Engagements Associate
Hill Country Holiday Inn Club Vacations
04.2022 - 12.2022
Spanish Medical Interpreter
Interpretia
06.2020 - 02.2022
Customer Service Representative
Startek San Pedro Sula
11.2015 - 12.2016
Sales and Billings Agent
KM2 Solutions
01.2014 - 10.2014
Associate of Arts - Business Administration
Universidad Autonoma De Honduras UNAH
BBA - Business Management
Universidad Tecnologica De Honduras
High School Diploma -
Inst. Jose Santos Guardiola
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