Athena
Marieme Gueye
Reisterstown,Maryland
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in healthcare and and tech offering skills in and . Fluent in French also and accustomed to working with cross-cultural, global teams.
Overview
14
14
years of professional experience
1
1
Language
Work History
Freelance Medical Interpreter French Wolof English
Ad Astra
08.2017 - Current
- Convert concepts in the source language to equivalent concepts in the target language, compile information, such as technical terms used in medical settings, into glossaries terminology databases to be used in translations, relay the style and tone of the original language, render spoken messages accurately, quickly, and clearly, aids communication by converting message from one spoken language into another
- Worked with Medical doctors, communicating prognoses in the source language to equivalent concepts in the target language to patients, compiled information, such as technical terms used in medical settings, into glossaries terminology databases to be used in translations, relay the style and tone of the original language, render spoken messages accurately, quickly, and clearly, aids communication by converting message from one spoken language into another.
Integration Specialist- Customer Onboarding, Customer Success
Tebra
01.2023 - 09.2023
- Responsible for implementing and supporting the practice’s EMR integration as per their optimal workflow to set them up for success
- Managed multiple integration projects on schedule from kick-off to Live
- Both onboarding and troubleshooting of the integration
- Collaborating with different teams at Tebra which is a key for the successful implementation of EMR integrations
- Consulting with the office managers and/or providers to introduce the different integration options through demos and walkthroughs in order to provide the EMR integration that best fits the practice's workflow for practice growth
- Proficient in collecting and analyzing data to improve customer perceptions and expedite processes
- Excellent communication and presentation skills
- Detail-oriented and able to maintain a high level of accuracy while managing multiple priorities
- Skilled in simplifying complex operational issues, present them to the client through demos and implementing automated solutions
- Gauged customers' levels of satisfaction and provided feedback to other teams for service improvements
- Technical aptitude, familiar with Api tools Project management skills ensuring accurate completion of numerous activation tasks
- Knowledge of medical terminology and understanding of patient appointment booking workflow
- Have a thorough understanding of the principles of best EMR practices
- Knowledge of different EMRs and integration tools: EPIC, Athenahealth, Dentrix, Greenway, Allscripts, AdvancedMD, Eaglesoft, eClinicalWorks, ChiroTouch
- Sikka and HealthJump (Understanding of MySQL and Microsoft SQL).
Reimbursement Specialist- Patient Access
Smith&Nephew
02.2020 - 11.2022
- Research patient insurance plan requirements for incoming insurance verification requests in order to facilitate claims processing, respond to verification related inquiries and reporting patient coverage based on payer coverage criteria and reimbursement information to the requesting healthcare provider, and accurately document all interactions related to the benefit investigation into a dedicated database
- Perform a detailed insurance benefit verification for all products including obtaining patient responsibility, researching payer coverage criteria, and any required prior authorization requirements
- Maintain clear documentation of all tasks, review reports for accuracy and completeness, prepare and send insurance benefit verification results to healthcare providers, and protect PHI all with the departments directed time allotment
- Report findings and provide feedback
- Collaborate with the Market access and Field reimbursement teams, managed employee training for all new recruits and offered continuous advice guidance and mentorship on duties and best practices
- Successfully managed and processed the Patient assistance programs (PAPs) which helps people with no health insurance and those who are underinsured afford medications
- Assigned cases when needed.
Program Specialist- Patient Access
Covance
10.2017 - 02.2020
- Provided operational and reimbursement support to complex programs within Covance
- Responded to requests from healthcare partners, worked with medical insurance companies, facilitated patient access in navigating the complexities of insurance coverage for a prescribed therapy
- Responsibilities included: Communicating with healthcare partners
- Data Entry and documenting research in appropriate tracking system
- Conduct insurance research for the prescribed therapy
- Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments
- Become an insurance market expert to educate on all options available
- Managed the training of all new recruits and facilitated their insertion.
Bilingual French Customer Service Associate
Amazon
06.2018 - 09.2018
- Provided support for products and programs by interacting directly with customers, preventing and solving problems in a professional manner.
Accounting Assistant
Postefinances
01.2010 - 12.2013
- Support accountant in financial management activities
- Assist in maintaining of the cash register balance
- Handle cash transactions and perform other administrative duties as needed, such as making financial reports
- Bookkeeping duties.
Education
Bachelor’s Degree - Finance Audit
Skills
Skilled in simplifying complex operational issues, present them to the client through demos and implementing automated solutionsGreat communication skills in both English and FrenchExcellent customer service skillsHighly skilled in benefit investigation for complex medicationInsurance market expertFrench FluentMS OfficeSalesforceTwillioSaaS Industry ExperienceEMR EHR knowledgePayer Intelligence
Fluent in [Language]
Fluent in [Language]
Medical Terminology
Strong Memory Retention
Healthcare Systems Knowledge
Critical Thinking
Microsoft Office
Attention to Detail
Organizational Skills
Analytical Thinking
Interpersonal Communication
Professional Demeanor
Time management abilities
Problem-solving abilities
Active Listening
Teamwork and Collaboration
Excellent Communication
Task Prioritization
Special Achievements
- Promoted to Specialist 1 at Covance and received an Award for Quality of work.
- Received multiple positive feedback for successful integrations from satisfied clients
Accomplishments
- Collaborated with team of Number in the development of Project name.
Software
EClinicalWorks
Epic
Timeline
Integration Specialist- Customer Onboarding, Customer Success
Tebra
01.2023 - 09.2023
Reimbursement Specialist- Patient Access
Smith&Nephew
02.2020 - 11.2022
Bilingual French Customer Service Associate
Amazon
06.2018 - 09.2018
Program Specialist- Patient Access
Covance
10.2017 - 02.2020
Freelance Medical Interpreter French Wolof English
Ad Astra
08.2017 - Current
Accounting Assistant
Postefinances
01.2010 - 12.2013