Esther Whittaker
Houston
Summary
Experienced Medical Interpreter and Customer Service Advocate, proficient in facilitating effective communication between healthcare providers and patients with diverse language needs. Skilled in accurately translating medical information while maintaining confidentiality and cultural sensitivity. Knowledgeable about medical terminology and procedures across various specialties, including it not limited to Clinical scenarios, health, home, auto and renter's insurance, Legal, 9-1-1 as well as other industries.
- Recognition: Silver Interpreter of the month and Highest Rated Interpreter by Customer Satisfaction for March and April 2024 respectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IN PERSON FREELANCE MEDICAL INTERPRETER
AMN Healthcare Services Inc
05.2024 - Current
- Support healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Enhance patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
VRI & OPI FREELANCE MEDICAL INTERPRETER
Multilingual Technologies
02.2024 - Current
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Researched foreign language resources for clarification of terms or phrases used during interpretations.
- Demonstrated excellent problem solving skills when dealing with difficult situations related to language barriers or cultural misunderstandings.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Provided education about cultural differences associated with various languages spoken by patients.
- Identified areas where communication breakdowns may have occurred due to language barriers or cultural misunderstandings.
- Utilized cultural sensitivity when interpreting conversations involving cross-cultural dialogue.
- Interpreted complex medical terminology accurately between languages.
- Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Provided expert interpretation for medical, insurance, and legal calls, ensuring clear understanding and compliance across various industries, which includes but not limited to Health, home and auto insurance companies, 9-1-1 calls, etcetera.
NIGHT AUDITOR
Highgate Hotels
08.2023 - 02.2024
- Greeted guests in friendly and professional manner, checking them in or out, while attending to their necessities during their stay.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
SALES ASSOCIATE
Conns Home Plus
06.2023 - 11.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business, helped customers locate merchandise at other stores.
GUEST ENGAGEMENTS ASSOCIATE
Hill Country Holiday Inn Club Vacations
04.2022 - 12.2022
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Trained and mentored junior staff on customer service strategies and techniques.
- Promoted and hosted the various on-property leisure activities to guest, ensuring customer satisfaction.
SPANISH MEDICAL INTERPRETER
Interpretia
06.2020 - 02.2022
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
CUSTOMER SERVICE REPRESENTATIVE
Startek San Pedro Sula
11.2015 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
SALES AND BILLINGS AGENT
KM2 Solutions
01.2014 - 10.2014
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relations.
- Reviewed and explained billing discrepancies.
- Promote and sell telecom products and/or services.
ACCOUNTING ASSISTANT
Infinity Bay Spa & Beach Resort
01.2009 - 11.2009
- Managed accurate records of Petty Cash Transactions, submitting reports in a timely fashion.
- Managed Till for Bar and Restaurant.
- Prepared Daily bank deposits and audited sales reports.
- Prepare bi-weekly payroll for all members of staff.
Education
High School Diploma -
Inst. Jose Santos Guardiola
Honduras12.1996
Associate of Arts - Business Administration
Universidad Autonoma De Honduras UNAH
HondurasBBA - Business Management
Universidad Tecnologica De Honduras
HondurasSkills
- Knowledge of Medical Terminology
- Effective Note-taking
- Able to connect and communicate
- Able to improvise in unforeseen situations
- Assertive communication skills
- Diligent and organized
- Down-to-earth and relatable
- Strong memory retention
- Patient education
- Customer service
- Cultural awareness
- Medical terminology
- Language interpretation
- Confidentiality protocols
- Communication breakdowns
Certification
- Medical Interpreter Certificate, 2024
- HIPAA Compliance Certificate, 2024
- Legal Translation Certificate, 2023
- Fraud, Waste and Abuse Certificate, 2024
Timeline
IN PERSON FREELANCE MEDICAL INTERPRETER
AMN Healthcare Services Inc
05.2024 - Current
VRI & OPI FREELANCE MEDICAL INTERPRETER
Multilingual Technologies
02.2024 - Current
NIGHT AUDITOR
Highgate Hotels
08.2023 - 02.2024
SALES ASSOCIATE
Conns Home Plus
06.2023 - 11.2023
GUEST ENGAGEMENTS ASSOCIATE
Hill Country Holiday Inn Club Vacations
04.2022 - 12.2022
SPANISH MEDICAL INTERPRETER
Interpretia
06.2020 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Startek San Pedro Sula
11.2015 - 12.2016
SALES AND BILLINGS AGENT
KM2 Solutions
01.2014 - 10.2014
ACCOUNTING ASSISTANT
Infinity Bay Spa & Beach Resort
01.2009 - 11.2009
High School Diploma -
Inst. Jose Santos Guardiola
Associate of Arts - Business Administration
Universidad Autonoma De Honduras UNAH
BBA - Business Management
Universidad Tecnologica De Honduras