Esther Winner
Bonham,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities for team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Asset Protection
Walmart
09.2020 - Current
- Increased overall asset protection by evaluating existing strategies or procedures where required.
- Assisted lead in complex cases when needed.
- Streamlined communication channels between asset protection team members for improved efficiency in response times.
- Performing receipt audits at store exits, checking hundreds of receipts against cart items to identify potential theft.
- Assisting with apprehensions by safely approaching and detaining shoplifters when necessary, coordinating with management, and completing required documentation.
- Investigating theft and fraud by reviewing footage, tracking persons of interest, analyzing trends, and assisting police investigations.
Housekeeper
Doubletree By Hilton Hotel
05.2020 - 09.2020
- Maintained cleanliness of guest rooms and common areas to enhance guest satisfaction.
- Implemented efficient cleaning techniques, reducing time spent on daily tasks.
- Trained new staff on hotel cleaning protocols and safety procedures.
- Collaborated with management to develop improved inventory tracking for cleaning supplies.
- Managed laundry services, ensuring timely delivery of clean linens and uniforms.
- Resolved guest complaints regarding room cleanliness promptly and professionally.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Texas Health Presbyterian Hospital
07.2013 - 09.2020
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of patient arrivals.
- Increased patient satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Eliminated germs and minimized infection risk in common area.
- Involved in cleaning of emergency rooms, waiting rooms, handrails, offices of administrative staff, and the restrooms.
- Responsible for maintaining an inventory of cleaning materials like brooms, disinfectants, toilet rolls, etc.
- Making reports on equipment or facilities like the floor and walls of hospital wards, rusty beds, and windows that need replacement.
Skills
- Friendly, positive attitude
- Dependable and responsible
- Customer service
- Active listening
- Flexible and adaptable
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Calm under pressure
- Time management
Timeline
Asset Protection
Walmart
09.2020 - Current
Housekeeper
Doubletree By Hilton Hotel
05.2020 - 09.2020
Housekeeper
Texas Health Presbyterian Hospital
07.2013 - 09.2020