Heather Wonch
Casnovia,MI
Summary
I'm a consistent worker with a proven track record at Dollar General, enhancing store performance through effective team training, strategic inventory management, and excellent customer service.
Skilled in caregiving and promoting physical wellness, I fostered client independence while providing compassionate support as a relative care provider, foster parent for the state of Michigan, parent, and direct care provider in adult AFC settings. Experienced in hospice and as a hemodialysis support person, I provide empathy and comfort to hurting people.
Overview
9
9
years of professional experience
Work History
Manager
Dollar General
Kent City, MI
06.2022 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and developed team members to enhance productivity and service standards.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and drive merchandising decisions.
- Coordinated promotional events to increase customer engagement and sales revenue.
- Resolved customer inquiries promptly, enhancing overall shopping experience and loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
Direct Care Worker
FALCO Allegan Enrichment Center
Allegan, MI
11.2016 - 06.2018
- Provided individualized support to enhance client independence and daily living skills.
- Assisted clients with personal care, ensuring dignity and respect in all interactions.
- Monitored client's physical and emotional well-being, reporting changes to healthcare professionals.
- Developed and implemented engaging activities tailored to client interests and capabilities.
- Collaborated with multidisciplinary teams to coordinate comprehensive care plans for clients.
- Maintained accurate documentation of client progress and incidents in compliance with regulations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
Education
Medical Assisting And Phlebotomy -
Davenport University
Grand Rapids, MIGrand Rapids Community College
Grand Rapids, MISkills
Caregiving
Housekeeping
Cooking
Physical Wellness and Strength Training
Timeline
Manager
Dollar General
06.2022 - Current
Direct Care Worker
FALCO Allegan Enrichment Center
11.2016 - 06.2018
Medical Assisting And Phlebotomy -
Davenport University
Grand Rapids Community College