Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBERT MILLIMOUNO

Doha

Summary

Versatile and results-driven professional with a proven track record at SIRTI-MENA, enhancing operational efficiency through expert installation, maintenance, and troubleshooting of telecommunications systems. Excelled in fostering safety and efficiency, evidenced by superior quality assurance and effective problem-solving skills. Demonstrated exceptional team leadership and customer care, improving workplace safety and customer satisfaction.

Overview

9
9
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Telecommunications Technician

SIRTI- MENA
12.2021 - Current
  • Install and repair network cabling, hardware and software to maximize operational efficiency.
  • Installand configure new devices and system components.
  • Maintain accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
  • Perform quality assurance on systems to confirm optimal performance.
  • OSP Fiber (Vodafone) testing and commissioning
  • Installation of cameras and optical terminations.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.

HSE Officer

B-SALAM COMPAGNIE
08.2019 - 11.2021
  • Improved workplace safety by conducting regular site inspections and identifying potential hazards.
  • Established effective communication channels for employees to report near misses, incidents, and hazards, allowing timely preventive actions.
  • Facilitated regular HSE meetings with cross-functional teams, fostering open dialogue about safety concerns and driving continuous improvement efforts.
  • Conducted risk assessments on new equipment and processes, minimizing the likelihood of accidents or injuries.
  • Ensured compliance with all relevant health, safety, and environmental regulations through diligent monitoring and reporting processes.

Cashier Team Lead

MoneyGram
03.2018 - 05.2019
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift.

Customer Care Agent

Orange Telecommunications
02.2017 - 02.2018
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.


Practical Internship

Ministry of Foreign Affairs and Guineans Abroad
09.2016 - 01.2017
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Executive Assistant

DEFIS-GUINEA
01.2016 - 06.2016
  • Managed the director's executive calendars, scheduling meetings and appointments and coordinating arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Education

Post-Baccalaureate Diploma - Social Science

LYCEE -KIPEE
Guinea
04.2001 -

High School Diploma -

KIPE College
Guinea
04.2001 -

Skills

Equipment safety

Installation and maintenance

Work order completion

Network troubleshooting

Configuring equipment

Troubleshooting and repair

Equipment installation

Certification

Occupational Safety and Health

Timeline

Fire Warden Training

05-2022

Basic First Aid and CPR

05-2022

Telecommunications Technician

SIRTI- MENA
12.2021 - Current

Occupational Safety and Health

01-2021

HSE Officer

B-SALAM COMPAGNIE
08.2019 - 11.2021

Cashier Team Lead

MoneyGram
03.2018 - 05.2019

Customer Care Agent

Orange Telecommunications
02.2017 - 02.2018

Practical Internship

Ministry of Foreign Affairs and Guineans Abroad
09.2016 - 01.2017

Executive Assistant

DEFIS-GUINEA
01.2016 - 06.2016

Post-Baccalaureate Diploma - Social Science

LYCEE -KIPEE
04.2001 -

High School Diploma -

KIPE College
04.2001 -
ROBERT MILLIMOUNO