Summary
Overview
Work History
Education
Timeline
Estherlin Fernandez

Estherlin Fernandez

Remote Sales & Customer Service Specialist (Bilingual - English/Spanish)
Providence,RI

Summary

Bilingual English/Spanish interpreter and customer experience specialist with a strong background in call centers, HR support, and wholesale sales. Skilled in high-volume communication, real-time interpretation, conflict resolution, and sales strategy. Proven ability to manage diverse customer needs with professionalism, empathy, and cultural awareness across voice, email, and live chat platforms. Adept at using CRM tools and thriving in fast-paced, multilingual environments.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Human Resources Associate

Amazon Fulfillment Center PVD2
09.2024 - Current
  • Conducted thorough performance evaluations to identify areas for improvement and growth opportunities for staff members.
  • Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
  • Coordinated and conducted new hire pre-interviews.
  • Gathered personnel records from employees from each department.

Sales Agent

Brosphoneparts - Cell Phone Parts & Electronics Wh
09.2022 - 06.2024
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Customer Support Specialist

Alorica Inc
04.2018 - 08.2022
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Bilingual Customer Service Representative

Teleperformance DR
07.2015 - 11.2017
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.

Education

Bachelor’s Degree (In Progress) - Modern Languages

Rhode Island College, Providence, RI

Language Certificate - English As A Second Language - Advanced Level/C1

Instituto Cultural Dominico-Americano, Dominican Republic
05.2016

High School Diploma - General Education

Piaget High School, Dominican Republic
08.2014

Timeline

Human Resources Associate - Amazon Fulfillment Center PVD2
09.2024 - Current
Sales Agent - Brosphoneparts - Cell Phone Parts & Electronics Wh
09.2022 - 06.2024
Customer Support Specialist - Alorica Inc
04.2018 - 08.2022
Bilingual Customer Service Representative - Teleperformance DR
07.2015 - 11.2017
Rhode Island College - Bachelor’s Degree (In Progress), Modern Languages
Instituto Cultural Dominico-Americano - Language Certificate, English As A Second Language - Advanced Level/C1
Piaget High School - High School Diploma, General Education

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Estherlin FernandezRemote Sales & Customer Service Specialist (Bilingual - English/Spanish)