Esti Alushaj
Astoria,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
La Grande Boucherie
12.2021 - 06.2023
- Increased sales by 25% by upselling higher-end products such as daily specials and specialty drinks to customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted with bartending duties during high-volume shifts.
Server
Jean-Georges
11.2018 - 09.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge of over 60 items to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Off The Hook Raw Bar
06.2015 - 09.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Arts - Accounting And Business Management
Baruch College of The City University of New York
New York, NY05.2022
Skills
- Multitasking and Prioritization
- Upselling and Cross Selling
- Customer Service and Rapport
- Fluent in English, Spanish & Albanian
- Strategy Management
- Standards Compliance
Volunteer Work
* Assisted patients at Illyria clinic at Jacobi Medical Center by translating in Albanian and Spanish & filling paperwork on their behalf.
* Assisted elderly patients for Diana's Angels Home Care by providing personal care assistance.
References
* Dritan Alikaj (Former Manager) (917) 981-8598
* Andrew Gordon (Former Manager) (646) 939-7677
* Jozef Vorfi (Former Manager) (347) 825-1574
Hobbies
* Skiing, Swimming, Reading Adventure Novels, Passionate Football Fan.
Timeline
Server
La Grande Boucherie
12.2021 - 06.2023
Server
Jean-Georges
11.2018 - 09.2021
Server
Off The Hook Raw Bar
06.2015 - 09.2018
Bachelor of Arts - Accounting And Business Management
Baruch College of The City University of New York
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