Estiben Cruz
Miami,FL
Summary
Dedicated and organized operations manager with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Highly reliable in planning, coordinating and executing successful production strategies.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Field Supervisor
Blue Native Landscape & Irrigation
09.2024 - Current
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Monitored project progress against established timelines and budgets.
- Organized resources including equipment, materials and personnel in support of project objectives.
- Assigned duties to field personnel according to their qualifications or experience level.
- Reviewed reports from subordinate supervisors regarding the status of projects or other matters related to the field operations department.
Account Manager
TrueHaul
07.2024 - 09.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted market research to identify potential customers.
- Developed strategies to increase revenue from existing accounts.
- Solicited feedback from customers on their experience with products or services.
- Attended trade shows and conferences as a representative of the company.
Dispatcher
TrueHaul
04.2023 - 07.2024
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Assigned loads to drivers based on customer requirements and availability.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
Operations Coordinator
Blue Native Landscape & Irrigation
03.2022 - 04.2023
- Assisted with the organization and execution of operational processes.
- Managed communications between departments to ensure efficient operations.
- Organized meetings, conferences, and other events related to operations.
- Sourced vendors for cost-effective materials needed for production.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Dispatcher Coordinator
Blue Native Landscape & Irrigation
01.2022 - 03.2022
- Updated records of driver locations, delays, and cancellations.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Assistant Store Manager
Advanced Auto Parts
Miami, FL
03.2021 - 01.2022
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Commercial Parts Pro
Advance Auto Parts
Miami, FL
09.2020 - 03.2021
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services..
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail Salesperson
Advance Auto Parts
Miami, FL
06.2020 - 09.2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Helped customers select products best fitting personal needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Educated customers on product and service offerings.
- Worked with off-site locations to find desired items for customers.
Crew Trainer
Blaze pizza
Miami, FL
06.2019 - 06.2020
- Lent hands-on training services to maximize employee efficiency.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Planned and delegated group and individual work assignments to trainees.
- Composed descriptive notes, basic reports and maintained documentation.
- Explained goals and expectations required of trainees.
Team Member
Blaze Pizza
Miami, FL
10.2018 - 05.2019
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Completed additional learning opportunities to advance knowledge and move into senior team member position.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Education
High School Diploma -
Coral Reef Senior High School
Miami, FL06.2020
Skills
- Operations Management
- Negotiation
- Time Management
- Delegation
- Cost-reduction strategies
- Logistics Coordination
- Customer Relationship Management
- Project Scheduling
- Payroll Administration
- Improving operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Field Supervisor
Blue Native Landscape & Irrigation
09.2024 - Current
Account Manager
TrueHaul
07.2024 - 09.2024
Dispatcher
TrueHaul
04.2023 - 07.2024
Operations Coordinator
Blue Native Landscape & Irrigation
03.2022 - 04.2023
Dispatcher Coordinator
Blue Native Landscape & Irrigation
01.2022 - 03.2022
Assistant Store Manager
Advanced Auto Parts
03.2021 - 01.2022
Commercial Parts Pro
Advance Auto Parts
09.2020 - 03.2021
Retail Salesperson
Advance Auto Parts
06.2020 - 09.2020
Crew Trainer
Blaze pizza
06.2019 - 06.2020
Team Member
Blaze Pizza
10.2018 - 05.2019
High School Diploma -
Coral Reef Senior High School