Estiffany M. Perez
Katy
Summary
Bilingual (Spanish and English) customer service professional with a strong background in financial support and call center operations. Proficient in assisting clients with complex financial matters, processing payments, and resolving inquiries efficiently. Skilled in data entry, problem-solving, and maintaining a positive customer experience in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Senior Caseworker
Pioneer Credit Recovery
01.2018 - 09.2024
- Assist clients with financial tax matters
- Create a healthy environment with clients as a caseworker and assure clients that all issues and questions they have are answered and dealt with appropriately
- Organize correspondence for clients
- Collect on delinquent and deficient tax returns
- Process taxpayer collection payments
- Provided phone support for taxpayer accounts, resolving personal and business tax matters
Salon Stylist/Assistant
Ulta Beauty Salon
01.2024 - Current
- Provided exceptional customer service by assisting clients with inquiries and resolving concerns efficiently
- Maintained accurate records of customer interactions and transactions using company systems
- Assisted customers with product selection and educated them on promotions, enhancing their shopping experience
- Worked collaboratively with team members to meet customer service and sales goals
Salon Assistant
In The Village
01.2021 - 01.2024
- Managed client appointments, scheduling, and customer inquiries in a fast-paced environment
- Provided administrative support by handling payments, answering calls, and maintaining organized records
- Delivered excellent customer service, ensuring a welcoming and professional atmosphere
- Assisted with inventory management and coordinated product restocking as needed
Education
State University of New York at Oswego
Camden County College
PB -
Cosmetology
Skills
- Call Center & Customer Service Support
- Financial & Tax Assistance
- Data Entry & Payment Processing
- MS Office (Word, Excel, Outlook)
- Attention to Detail & Problem-Solving
- Effective Communication & Client Relations
- Organizational & Time Management Skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Salon Stylist/Assistant
Ulta Beauty Salon
01.2024 - Current
Salon Assistant
In The Village
01.2021 - 01.2024
Senior Caseworker
Pioneer Credit Recovery
01.2018 - 09.2024
Camden County College
PB -
Cosmetology
State University of New York at Oswego
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