Estivan Davis
Lead Associate Operations - Manager On Duty
Brooklyn,New York
Summary
Astute and enterprising Operations Associate successful at leading every facet of new and ongoing operations. Strategic thinker and tactical decision-maker with passion for Bank Operations work and willingness to take on any challenge.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Lead Operations Associate
JP Morgan Chase
Brooklyn, NY
07.2016 - Current
- Responsible for all branch operations & ensuring that proper branch operational controls are being followed at all times.
- Trained & supervised newly hired & current associate bankers, including setting an expectation of accuracy & efficiency in transactions and exceptional customer service.
- In the absence of the Branch Manager, was given the responsibility to ensure the day to day operations of the branch - including daily banker call requirements and meetings.
- Helped the branch to a Performance Level 1 finish in 2017 and effective Branch Reviews in 2017, 2018, 2019, 2020 & 2021.
Teller (Associate Banker)
JP Morgan Chase
Brooklyn, NY
08.2014 - 05.2016
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Sales Associate
Papyrus
New York, NY
11.2010 - 11.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Associate of Arts -
Nyack College
Nyack, NY 08.2006 - 12.2010
Skills
Verbal and written communication
Organization and Time Management
Planning and Coordination
Dependable and Responsible
Timeline
Lead Operations Associate
JP Morgan Chase
07.2016 - Current
Teller (Associate Banker)
JP Morgan Chase
08.2014 - 05.2016
Sales Associate
Papyrus
11.2010 - 11.2014
Associate of Arts -
Nyack College
08.2006 - 12.2010