Estiven Merlos
Chicago,IL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
PLS Check Cashers
Chicago
10.2022 - 09.2023
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Organized, stocked and maintained teller windows
- Opened accounts
- Executed wire transfers, stop payments and account transfers
- Executed car registration with state and city
- Registering title, title transfers, duplicate titles, dealer titles
- Maintained friendly and professional customer interactions
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing shifts
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies
Shift Lead Manager
Tijuana Flats
05.2022 - 08.2022
- Here at this job I was able to accomplish multiple tasks within established timeframes
- Onboarded new employees with training
- Cooperated with coworkers to improve customer service and experience
- Evaluated employee performance and coached and trained to improve weak areas
- Inspected Kitchens to observe food preparation quality and service, food appearance and cleanliness of production
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Team Manager
Burger King
01.2022 - 04.2022
- Operated cash register for cash, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift and store manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly receiving discrepancies in daily totals
- Greeted customers promptly and took orders to keep flow of traffic moving
- Followed food procedures outlined in company policies and health and sanitation regulations to prevent food illness.
Education
No Degree - Electrician
American Business College
Cicero, IL12.2023
No Degree - Architecture
Wilbur Wright College
Chicago, IL03.2023
No Degree - Mechanical Electrical
Olive Harvey Community College
Chicago, IL11.2021
High School Diploma -
Carl Schurz Highschool
Chicago, IL06.2021
Skills
- Team Work
- Team Lead
- Communicative
- Understanding
- Customer-Oriented
- Competitive
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
PLS Check Cashers
10.2022 - 09.2023
Shift Lead Manager
Tijuana Flats
05.2022 - 08.2022
Team Manager
Burger King
01.2022 - 04.2022
No Degree - Electrician
American Business College
No Degree - Architecture
Wilbur Wright College
No Degree - Mechanical Electrical
Olive Harvey Community College
High School Diploma -
Carl Schurz Highschool