Ruslana Highley

• Monitored staff performance to ensure quality standards were met.
• Provided on-the-job training to new staff members.
• Helped company obtain excellent customer service rapport by ensuring satisfactory experience in every customer transaction
• Assisted customers over the phone regarding store operations, product, promotions and orders
• Utilized problem-solving and analytical skills in order to resolve customer issues in a efficient manner
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.

Ukranian and Russian interpreter,

January, 2025- current

LAMP interpreters,

Saint Louis, MO

• Provided professional interpretation services in Russian and Ukrainian for English-speaking clients across legal, medical, social services, and business environments.
• Delivered consecutive and simultaneous interpretation during interviews, medical appointments, and community events.
• Translated written documents, including forms, reports, and correspondence, ensuring accuracy, cultural sensitivity, and confidentiality.
• Worked effectively with diverse populations, maintaining a high level of professionalism and ethical standards.
• Assisted clients in navigating complex systems by bridging language and cultural barriers.