Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Wright

Portland

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2017 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Collaborated with other team leaders to direct workflow and support operations.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Lead/Keyholder

Mr. Nice Guy
04.2022 - 12.2022
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Disney College Program/Internship

Disney
08.2021 - 01.2022
  • Provided excellent guest experience and made magic.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Nanny

Private Employer
04.2020 - 08.2021
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted with light housekeeping duties as well as running errands.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Built positive and nurturing environments to support child social and emotional growth.

Brand Ambassador

MiaDonna
10.2019 - 01.2020
  • Educate customers on lab-grown diamonds and their benefits to the earth
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Maintained clean, organized and professional work environment.
  • Provided exceptional customer service to drive satisfaction.

Sales Associate/Key holder

Java Hound
07.2019 - 11.2019
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.

Fashion Stylist

ModCloth
06.2016 - 08.2016
  • Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
  • Developed comprehensive budgets for styling projects and ensured cost-efficiency.
  • Merchandised store inventory in seasonal and brand displays.
  • Participated in team meetings and staff training sessions.

Education

Liberal Arts, BS

Portland State University
05.2026

Marketing

Arizona State University
05.2024

Interactive Arts, Fibers

Kansas City Art Institute
Kansas City, MO
05.2016

Skills

  • Customer service
  • Time management
  • Inventory management
  • Interpersonal skills
  • Team leadership
  • Customer relations
  • Positive and professional
  • Task prioritization
  • Adaptive team player
  • Creative problem solving

Timeline

Lead/Keyholder

Mr. Nice Guy
04.2022 - 12.2022

Disney College Program/Internship

Disney
08.2021 - 01.2022

Nanny

Private Employer
04.2020 - 08.2021

Brand Ambassador

MiaDonna
10.2019 - 01.2020

Sales Associate/Key holder

Java Hound
07.2019 - 11.2019

Shift Supervisor

Starbucks
06.2017 - Current

Fashion Stylist

ModCloth
06.2016 - 08.2016

Marketing

Arizona State University

Interactive Arts, Fibers

Kansas City Art Institute

Liberal Arts, BS

Portland State University

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Catherine Wright