Overview
Work History
Education
License
Timeline
Generic

Estralita Tuiofea

Las Vegas

Overview

17
17
years of professional experience

Work History

Assistant Slot Shift Manager

Binion's Gambling Hall
08.2021 - Current
  • Oversee department operations during the assigned shift,
  • Helps to coach counsel, and discipline employees
  • Process Jackpots and credit cashout and ensure all appropriate forms are completed.
  • Step up as Slot Manager, when short staffed
  • Assist slot floor personal with replenishing Tito in slot machines , machine malfunctions
  • Replenish Kiosk, with coin and bills, minor repairs on jams
  • Implement all Casino procedures relating to slot operations and monitor areas for cleanliness
  • Effectively communicate with customers answers all questions and resolve disputes in a timely manner
  • Ensure the Slot floor is properly staffed, and maintained for cleanliness




Cocktail Server

Casino Royale
07.2015 - 03.2021
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Technical Specialist

T-Mobile
03.2007 - 02.2012
  • Completed troubleshooting and diagnostics on company resources.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Trained users on desktops, laptops and mobile devices.
  • Investigated system issues and implemented resolutions to reduce downtime.

Education

Rancho High School
Las Vegas, NV
05.1984

License

  • Gaming License R4153153 expires 8/20/2026
  • Tam card #70000000000000054561146315 expires 5/26/2024

Timeline

Assistant Slot Shift Manager

Binion's Gambling Hall
08.2021 - Current

Cocktail Server

Casino Royale
07.2015 - 03.2021

Technical Specialist

T-Mobile
03.2007 - 02.2012

Rancho High School

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Estralita Tuiofea