Estralita Tuiofea
Las Vegas
Overview
17
17
years of professional experience
Work History
Assistant Slot Shift Manager
Binion's Gambling Hall
08.2021 - Current
- Oversee department operations during the assigned shift,
- Helps to coach counsel, and discipline employees
- Process Jackpots and credit cashout and ensure all appropriate forms are completed.
- Step up as Slot Manager, when short staffed
- Assist slot floor personal with replenishing Tito in slot machines , machine malfunctions
- Replenish Kiosk, with coin and bills, minor repairs on jams
- Implement all Casino procedures relating to slot operations and monitor areas for cleanliness
- Effectively communicate with customers answers all questions and resolve disputes in a timely manner
- Ensure the Slot floor is properly staffed, and maintained for cleanliness
Cocktail Server
Casino Royale
07.2015 - 03.2021
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Technical Specialist
T-Mobile
03.2007 - 02.2012
- Completed troubleshooting and diagnostics on company resources.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Trained users on desktops, laptops and mobile devices.
- Investigated system issues and implemented resolutions to reduce downtime.
Education
Rancho High School
Las Vegas, NV05.1984
License
- Gaming License R4153153 expires 8/20/2026
- Tam card #70000000000000054561146315 expires 5/26/2024
Timeline
Assistant Slot Shift Manager
Binion's Gambling Hall
08.2021 - Current
Cocktail Server
Casino Royale
07.2015 - 03.2021
Technical Specialist
T-Mobile
03.2007 - 02.2012
Rancho High School