Estrella Andrade
Irving,TX
Summary
Dedicated customer service professional with a proven ability to thrive under pressure and meet productivity goals. Recognized for exceptional problem-solving skills and quick issue resolution, fostering increased customer loyalty. A collaborative team player who is also capable of taking the lead when necessary. Committed to maintaining high standards of professionalism and efficiency.
Overview
10
10
years of professional experience
Work History
Dispatch Coordinator
Airco
Fort Worth, TX
09.2023 - Current
- Supervised phone lines, addressed emails, and facilitated inbound interactions with customers and builders.
- Dispatched and assigned daily technician routes.
- Coordinated timely ordering and delivery of parts.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Ensured on-time job completion for new constructions hvac homes.
- Tracked real-time location of vehicles using GPS technology.
- Tracked daily completions and route itineraries within required overtime limits.
Senior Accounts
Honda Financial Services
Irving, TX
07.2021 - 03.2023
- Informed customers about overdue accounts with effort to recover unpaid balances.
- Executed numerous daily calls to support high-demand collections team.
- Administered filing process for Total Loss.
- Oversaw over 100 cases extensions.
- Facilitated credit term adjustments to aid customers in clearing delinquent accounts.
- Explored potential outcomes for delinquency solutions.
Call Center Representative
Navient Solutions
Irving, Texas
07.2020 - 05.2021
- Significantly boosted satisfaction metrics through efficient and precise resolution of concerns.
- Kept detailed records of client exchanges to track recurring needs and problem-solving efforts.
- Processed unemployment claims for New York's Department of Labor.
Banquets Food Service Waiter
Dallas Marriott City Center
Dallas, TX
02.2015 - 10.2019
- Surveyed dining room during service to maintain guest satisfaction and communicate service needs.
- Performed pre-event preparations, including detailed room setup and maintenance.
- Elevated flavor dimensions by incorporating tailored enhancements for culinary offerings.
- Managed peak hours by circulating to meet customer requirements.
Front Desk Clerk
SpringHill Suites Chase Hospitality LLC
Irving, TX
06.2016 - 02.2018
- Sustained orderly front desk environment to uphold business image.
- Analyzed account details and customer charges to generate accurate invoices.
- Facilitated payment transactions while maintaining accuracy in billing.
- Examined issues and resolved them independently to increase fulfillment.
- Greeted arriving guests, issued room keys, and provided policy information.
Education
Nursing
North Lake College
01-2029
High School Diploma -
Mac Arthur High School
2016
Skills
- Patient
- Bilingual
- Effective and professional communication
- Microsoft Excel Office knowledge
- Skilled at Prioritizing Multiple Responsibilities
- Countable
- Effective Organization
- Approachable Demeanor
- Self-Starter
- Effective Time Management
- Rapid Learner
Timeline
Dispatch Coordinator
Airco
09.2023 - Current
Senior Accounts
Honda Financial Services
07.2021 - 03.2023
Call Center Representative
Navient Solutions
07.2020 - 05.2021
Front Desk Clerk
SpringHill Suites Chase Hospitality LLC
06.2016 - 02.2018
Banquets Food Service Waiter
Dallas Marriott City Center
02.2015 - 10.2019
Nursing
North Lake College
High School Diploma -
Mac Arthur High School
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