Estrella Baez
Homestead,FL
Summary
Dependable individual successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Tax Preparer
La Familia Multiservices
Miami, FL
01.2024 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Server/Bartender
Rancho Viejo
Homestead, FL
11.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Blue Martini Brickell
Florida
10.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Front Desk Receptionist
Seduction Cosmetic Center
Florida
11.2020 - 04.2021
- Managed efficient appointment scheduling processes to minimize wait times for patients while maximizing clinical productivity.
- Contributed to practice growth by consistently delivering exceptional patient experiences, leading to increased referrals from satisfied clients.
- Enhanced company reputation by providing exceptional customer service and support.
Education
High school diploma -
Robert Morgan Educational Center
06.2019
Skills
- Bartending
- Serving Experience
- Hostess
- Exceptional customer service
- Hospitality service expertise
Awards
Beauty pageants, 08/01/15
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tax Preparer
La Familia Multiservices
01.2024 - 04.2024
Server/Bartender
Rancho Viejo
11.2022 - 05.2023
Server
Blue Martini Brickell
10.2021 - 06.2022
Front Desk Receptionist
Seduction Cosmetic Center
11.2020 - 04.2021
High school diploma -
Robert Morgan Educational Center