Kimberley Waxman
Sanford,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Accounts Receivable/ Tax Administrator
Wolfe Financial Group
Lake Mary, FL
02.2023 - Current
- Tax Processing for corporate clients using the Thompson Reuters software suite
- Managed timely filings of all necessary federal and state income tax returns, avoiding penalties or late fees due to missed deadlines.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Reconciled daily AR ledger and verified proper posting.
- Maintained strict confidentiality regarding sensitive client information in accordance with company policies and legal requirements.
- Coordinated schedules and appointments for a team of tax professionals, optimizing productivity during the busy tax season.
- Reviewed and updated client correspondence, ensuring clear communication of tax-related information and deadlines.
- Managed high volumes of paperwork, ensuring timely processing of client documents and maintaining accurate records.
- Assisted in the preparation of various tax forms, reducing the workload for senior staff members during peak times.
- Conducted follow-up with clients after filing their taxes to ensure satisfaction and address any unresolved issues or concerns.
Food and Beverage Team Leader
All About The Kids-Non Profit Organization
Orlando, FL
01.2020 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated concession team, food preparation, and storeroom operations.
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
Substitute Teacher
Seminole County Public Schools
Sanford, FL
11.2022 - 02.2023
- Classroom substitute teacher grades k-12
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Virtual School Tutor
self-employed
Sanford, FL
03.2020 - 01.2023
- Tutoring services for multiple virtual school platforms and various grade levels.
- Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.
- Boosted students'' confidence and academic performance through personalized tutoring sessions.
- Provided homework assistance using specific curriculum and materials.
Contracts Manager
Sun and Fun Media
Lake Mary, FL
04.2008 - 11.2008
- Established strong relationships with external partners, fostering trust and collaboration on future contractual engagements.
- Negotiated favorable rates with vendors to secure cost-effective solutions for clients'' travel needs.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Crafted personalized vacation experiences, a testament to our in-depth understanding of our company's portfolio, budget constraints, and desired outcomes, ensuring a tailored approach for each client.
- Set up flights, hotels, and ground transportation for individuals.
- Acquired expertise in various global regions through extensive research on local customs regulations and transportation options which allowed offering tailored advice based on client preferences.
- Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
Account Executive
Orlando Entertains
Orlando, FL
08.1998 - 07.1999
- Sales Representative for local attractions such as Blazing Pianos, Wild Bills, and King Henry's Feast
- Contracted with companies to participate in mutuality beneficial strategies to increase the occupancy and sales of each venue.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Attended networking events to build relationships and identify sales opportunities.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Holiday Service Executive
Airtours
Orlando, FL
06.1996 - 08.1998
- Conducted welcome presentations to as many as 100 guests, travel planning and sales, and customer service, which included issuing compensation claims for guest complaints, hotel inspections, and brochure accuracy.
- Proactively monitored customer feedback, identifying trends and implementing corrective actions to enhance customer satisfaction.
- Demonstrated adeptness in managing challenging client situations, maintaining positive relationships, and resolving issues professionally.
- Organized memorable group tours with engaging activities and knowledgeable guides.
- Provided thorough pre-trip information packets, ensuring clients were well-prepared for their travels.
- Developed strong relationships with vendors, securing competitive rates and attractive client packages.
- Increased repeat business through excellent customer service, attention to detail, and timely communication.
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Collected and deposited payments from guests.
- Greeted guests warmly and explained what to expect on travel tours.
Flight Attendant
Comair Airlines
Orlando, FL
08.1995 - 06.1996
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and following FAA regulations.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Used excellent customer service skills in addressing passengers' needs.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Education
Bachelor's degree - Hospitality Management
University of Central Florida
Orlando, FL08.1995
Skills
- Teaching
- Restaurant Management
- Bartending
- Public Speaking
- Guest Services
- Negotiation
- Presentation Skills
- Team Management
- Microsoft Office
- Organizational skills
- Accounting Software
- Leadership
- Accounts Receivable
- Hospitality management
- Strong Communication Skills
- Critical Thinking Capacity
- Time Management Capabilities
- Tax Software Proficiency
- Inventory control and record keeping
- Customer Engagement
- Strong Work Ethic
- Reliability and punctuality
- Customer Service
Certification
- Safe Staff food safety provider, 09/01/22, 09/30/25
- Substitute Teaching Certification
Timeline
Accounts Receivable/ Tax Administrator
Wolfe Financial Group
02.2023 - Current
Substitute Teacher
Seminole County Public Schools
11.2022 - 02.2023
Virtual School Tutor
self-employed
03.2020 - 01.2023
Food and Beverage Team Leader
All About The Kids-Non Profit Organization
01.2020 - Current
Contracts Manager
Sun and Fun Media
04.2008 - 11.2008
Account Executive
Orlando Entertains
08.1998 - 07.1999
Holiday Service Executive
Airtours
06.1996 - 08.1998
Flight Attendant
Comair Airlines
08.1995 - 06.1996
Bachelor's degree - Hospitality Management
University of Central Florida