Estrella Cruz
Hamilton,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Eagle Motors
Hamilton , OH
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
Cashier
JcPenney
Fairfield , OH
11.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
HighSchoo Diploma -
Hamilton High School
Hamilton , OH05.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- File Organization
- Customer and client relations
- Strong Problem Solver
- Critical Thinking
- Appointment Scheduling
- Verbal Communication
- Data Collection
- Prioritization
- Multi-Line Phone Systems
- Resourceful
Certification
- CPR Certified.
- PersonAbility Certified in communication by NHA (National Healthcare Association).
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Eagle Motors
09.2023 - Current
Cashier
JcPenney
11.2022 - 09.2023
HighSchoo Diploma -
Hamilton High School