Estrella Garcia Griego
Belmont,MA
Summary
Dedicated administrative assistant with extensive expertise in healthcare administration and hospitality. Demonstrates exceptional organizational skills and adaptability in managing multiple priorities. Proven ability to communicate effectively and maintain composure in high-pressure environments. Strong critical thinking and teamwork skills, with a commitment to providing professional and attentive service.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Hostess/Back server
Giulia Restaurant
Cambridge, MA
10.2017 - Current
- Welcomed guests, assigned seating based on preferences, and provided assistance to enhance guest experience.
- Managed reservations via phone and in person, ensuring accurate documentation in OpenTable for seamless operations.
- Maintained high standards of hospitality while resolving guest concerns.
- Addressed phone inquiries and assisted guests with comments, questions, and concerns to improve satisfaction.
- Proficiently handled all aspects of running food, drinks, and checks when required.
- Consistently ensured correct order entries into the POS system.
- Bussed, cleaned, and reset tables.
- Collected deposits for private events.
Patient Care Coordinator
Coppe and Sears Pediatric Dentistry
Lexington, Massachusetts
03.2025 - 09.2025
- Coordinated patient appointments and managed scheduling for optimal workflow.
- Handled incoming phone calls and directed inquiries to appropriate personnel.
- Prepared intake forms and ensured accurate completion by patients upon arrival.
- Scheduled appointments for patients and coordinated follow-up visits.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Administrative Assistant
Dr. Damian Meola & Associates
Waltham, MA
07.2021 - 03.2025
- Managed phone lines, appointment scheduling, and payment processing for efficient patient care.
- Managed daily office operations and coordinated medical appointment schedules to optimize workflow and enhance patient care.
- Generated daily reports to keep patient information accurate and up-to-date for improved care quality.
- Communicated with patients to develop personalized care plans and ensure quality of service.
- Checked patients in, updated medical history, and processed payments via cash, check, or credit card.
- Coordinated patient check-outs, submitted insurance claims, and scheduled follow-up appointments.
- Verified insurance coverage and updated patients' insurance information as needed.
- Submitted prescriptions to pharmacies for timely medication access.
Server
Woods Hill Table
Concord, MA
02.2023 - 12.2023
- Greeted guests promptly and reviewed menu additions.
- Provided exceptional customer service to ensure a positive dining experience for guests.
- Processed food and drink orders using POS Toast.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies, or special requests.
- Processed payments on the POS system and managed cash handling.
Server
City Tap
Boston, Massachusetts
02.2022 - 02.2023
- Ensured the dining room was well-maintained by cleaning tables, setting appropriate silverware, and cleaning server stations.
- Responsible for greeting guests, taking orders, running drinks, and making sure food comes out correctly and up to guests' standards.
- Ensuring guests had everything they needed throughout their dining experience.
- Responsible for processing payments on the POS system, as well as handling cash.
Retail/Barista
Quebrada Baking Co.
Arlington, MA
05.2016 - 10.2017
- Maintained store cleanliness consistently during all shifts.
- Facilitated seamless communication of orders between customers and other store locations.
- Sustained consistency in adhering to store's standards and health code while preparing and serving food and beverages.
- Assisted in training new employees on a regular basis.
Education
Associate of Science - Accounting
Massachusetts Bay Community College
Wellesley Hills, MA08-2026
Skills
- Customer service
- Team collaboration
- Multitasking abilities
- Critical thinking
- Professional demeanor
- Office administration
- Time management
- Patient care coordination
- Insurance verification
Certification
- Certified Nursing Assistant
- CPR/AED certified
- First Aid certified
- BLS certified
- TIPS Certified
Hobbies and Interests
- Reading
- Running marathons
Timeline
Patient Care Coordinator
Coppe and Sears Pediatric Dentistry
03.2025 - 09.2025
Server
Woods Hill Table
02.2023 - 12.2023
Server
City Tap
02.2022 - 02.2023
Administrative Assistant
Dr. Damian Meola & Associates
07.2021 - 03.2025
Lead Hostess/Back server
Giulia Restaurant
10.2017 - Current
Retail/Barista
Quebrada Baking Co.
05.2016 - 10.2017
Associate of Science - Accounting
Massachusetts Bay Community College