Estrella Guerrero Montenegro
Milwaukee,WI
Summary
Experienced medical scheduler proficient in administrative and clinical work, fluent in Spanish with excellent communication and active listening skills, and a passion for helping patients. Looking to apply former experience from DOD-VA integrated facility to provide quality health care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
E-4 Work Center Supervisor
U.S. Navy Active Duty
Great Lakes, IL
10.2022 - 08.2023
- Directed and supervised team of 9 employees in daily operations.
- Assisted patients in completing medical history questionnaire.
- Performed medical background screening with use of EHR systems such as MHS Genesis, CPRS, and AHLTA.
- Performed physicals, immunizations and minor medical treatments for active duty personnel.
- Instructed junior staff members on proper clinical practices and procedures.
- Collected patient vital signs, weight, chief complaints and pain assessment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
E-4 Work Center Supervisor
U.S. Navy Active Duty
North Chicago, IL
08.2020 - 10.2022
- Greeted and assisted veterans and active duty personnel in scheduling routine exams, consultations, pre-op and post-op care appointments.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Maintain effective workflow in fast-paced work environment.
- Managed all aspects of patient and provider scheduling including cancellations, rescheduling requests, and incoming referrals.
E-3 Hospital Corpsman
U.S. Navy Active Duty
Okinawa , Japan
03.2018 - 07.2020
- Performed daily medical assessments of patients and recorded vital signs.
- Assisted physicians in the diagnosis, treatment and management of patient care.
- Prepared medications as prescribed by physicians and administered them to patients.
- Provided support to operating room staff during surgeries.
- Ensured compliance with infection control protocols within the hospital setting.
Education
Marketing
Milwaukee Area Technical College
Milwaukee, WISkills
- Motivation
- Leadership
- Adaptability
- Discipline and focus
- Customer service
- Attention to detail
- Fluent in Spanish
References
References available upon request.
Certification
- BLS - American Red Cross
Accomplishments
- Good Catch Award from Patient Safety
Timeline
E-4 Work Center Supervisor
U.S. Navy Active Duty
10.2022 - 08.2023
E-4 Work Center Supervisor
U.S. Navy Active Duty
08.2020 - 10.2022
E-3 Hospital Corpsman
U.S. Navy Active Duty
03.2018 - 07.2020
Marketing
Milwaukee Area Technical College
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