Estrella Guzman
New York
Summary
Seasoned Case Management Professional with over a decade of experience in healthcare and human services. Expertise in crisis intervention, program oversight, and coordinated care planning. Improved documentation compliance and client outcomes through effective collaboration with clinical teams and community partners. Committed to driving community impact within healthcare, nonprofit, or youth development organizations.
Overview
8
8
years of professional experience
Work History
Real Estate Agent
Metropolitan Property Group
New York
01.2018 - Current
- Delivered personalized consultations, effectively matching buyers and sellers with suitable properties.
- Guided clients through residential real estate transactions, ensuring regulatory compliance and smooth process.
- Coordinated confidential contracts, negotiations, and transaction documentation to facilitate successful closings.
Receptionist / Administrator
Mulligan Security
New York
01.2023 - 01.2025
- Directed administrative and operational support for facility serving over 500 employees, ensuring smooth daily operations.
- Managed procurement, budget tracking, and inventory, optimizing resource allocation for operational efficiency.
- Coordinated vendor relationships and maintenance operations, enhancing workplace safety procedures and compliance.
- Maintained digital records and internal reporting using Excel and office systems.
- Supported employee onboarding by preparing workspace access and operational integration.
Emergency Response Caseworker Management Supervisor
Favorite Healthcare Staffing
New York
01.2022 - 01.2024
- Led and developed a team of 10 case managers to enhance delivery of emergency response services.
- Delivered crisis intervention and client stabilization support during emergency situations to mitigate client risk.
- Increased documentation compliance from 72% to over 95% within six months.
- Conducted audits on 50+ active cases to ensure compliance and improve program outcomes.
- Partnered with clinical leadership to introduce a new assessment framework and staff training.
Case Manager
Favorite Healthcare Staffing
New York
01.2021 - 01.2022
- Managed caseload of approximately 50 clients, developing individualized service plans to enhance client outcomes.
- Delivered trauma-informed counseling and crisis de-escalation support, fostering client resilience during critical situations.
- Coordinated services with healthcare providers and community-based organizations to ensure comprehensive support for clients.
- Maintained detailed progress notes and case documentation aligned with regulatory standards.
Merchandiser
Survey
New York
01.2019 - 01.2021
- Designed in-store product displays that increased visibility and customer engagement.
- Evaluated store traffic and sales trends to refine merchandising strategies and improve product placement.
- Conducted store compliance audits and implemented merchandising strategies to ensure brand standards and enhance customer experience.
Education
Human Services
Boricua College
The Bronx, NY06-2027
Phlebotomy Certification -
The Renaissance Institute of Technology
03-2026
EKG Certification -
Renaissance Institute of Technology
01-2025
Associate of Arts - General Studies & Liberal Arts
Boricua College
Bronx05-2023
Skills
- Case Management
- Leadership
- Crisis Intervention
- Client Advocacy
- Trauma-Informed Care
- Program Coordination
- Team Supervision
- Documentation Compliance
- Service Plan Development
- Conflict Resolution
- Community Resource Navigation
- Records Management
- Operational Administration
- Microsoft Office (Word, Excel, Outlook)
- Bilingual Communication
- Client Engagement
Languages
- Spanish
- English, Native / Bilingual Proficiency
- Spanish, Native / Bilingual Proficiency
Timeline
Receptionist / Administrator
Mulligan Security
01.2023 - 01.2025
Emergency Response Caseworker Management Supervisor
Favorite Healthcare Staffing
01.2022 - 01.2024
Case Manager
Favorite Healthcare Staffing
01.2021 - 01.2022
Merchandiser
Survey
01.2019 - 01.2021
Real Estate Agent
Metropolitan Property Group
01.2018 - Current
Human Services
Boricua College
Phlebotomy Certification -
The Renaissance Institute of Technology
EKG Certification -
Renaissance Institute of Technology
Associate of Arts - General Studies & Liberal Arts
Boricua College