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MONICA GIFFIN

MONICA GIFFIN

South Lake Tahoe,CA

Summary

Dedicated and hard-working professional with an unwavering commitment to helping others. With a focus on building trust and delivering outstanding service, I have a track record of achieving positive outcomes and client satisfaction. Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.

Overview

10
10
years of professional experience

Work History

Real Estate Agent

Compass
01.2015 - Current
  • Team Building: Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Marketing: Organized promotional materials used in sales presentations.
  • Database Management: Maintained current and accurate CRM database of prospective customers.
  • Business Devlopment: Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Scheduling: Scheduled and attended weekly appointments with clients.

Office Manager and Adoption Coordinator

The Sacramento Adoption Agency
01.2022 - 01.2023
  • Case Management: Provided comprehensive case management services to birth parents, connecting them with essential resources such as Medi-Cal, Food Stamps, and Section 8 Housing.
  • Adoption Education: Delivered informative adoption education sessions for birth parents, adoptive parents, and the general public through various mediums, including in-person, phone, email, website, and social media platforms.
  • Customer Service: Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Professional Dedication: Dedicated and hard-working professional with an unwavering commitment to helping others.
  • Client Satisfaction: Focused on building trust and delivering outstanding service, achieving positive outcomes and client satisfaction.
  • Administrative Support: Managed front desk operations such as answering phones and responding to emails. Organized filing systems, maintained records, and updated databases.

Office Manager

Integrated Communications Services
Newcastle, CA
01.2015 - 01.2020
  • Administrative Support: Efficiently assisted with clerical and filing tasks, maintaining organized records to support smooth office operations.
  • Office Management: Oversaw daily office operations, including managing schedules, coordinating meetings, and handling correspondence.
  • Customer Service: Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Financial Management: Managed all fiscal responsibilities, including accounts payable/accounts receivable, invoicing, and collections, ensuring accurate financial transactions and timely payment processing.
  • Team Collaboration: Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring timely resolution.
  • Professional Dedication: Dedicated and hard-working professional with an unwavering commitment to helping others.
  • Client Satisfaction: Focused on building trust and delivering outstanding service, achieving positive outcomes, and client satisfaction.
  • Policy Development: Developed and implemented office policies and procedures to enhance operational efficiency.

Education

Real Estate License -

Allied Real Estate School
01.2015

B.A. - Liberal Studies

CSU
Sacramento
01.1999

Skills

  • Project Management
  • Case Management
  • Business Development
  • Critical Thinking
  • Problem Solving
  • Communication
  • Negotiation
  • Marketing and Outreach
  • Client Management
  • Business Administration
  • Strategic Planning
  • Customer Service

Affiliations

Placer County Association of Realtors, Ambassador

Home

South Lake Tahoe

Web

linkedin.com/in/monicagiffin

Timeline

Office Manager and Adoption Coordinator

The Sacramento Adoption Agency
01.2022 - 01.2023

Real Estate Agent

Compass
01.2015 - Current

Office Manager

Integrated Communications Services
01.2015 - 01.2020

Real Estate License -

Allied Real Estate School

B.A. - Liberal Studies

CSU

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MONICA GIFFIN