Open To Work
MELINDA BOILEAU
Crofton,United States
Summary
Customer-focused, data-driven real estate and operations specialist with 20+ years spanning residential sales, commercial research, government facilities, and healthcare credentialing. Simplifies complex workflows and elevates service quality-coordinated work orders across 300+ county properties, supported 50+ field staff, and safeguarded data accuracy. Leads full-cycle real estate deals from market analysis and pricing through negotiation, contract execution, and close; delivered first-time homebuyer seminars and modernized client outreach by implementing a new CRM. Deep strengths in compliance, vendor onboarding, invoice lifecycle management, inventory/fleet oversight, and KPI-driven reporting to reduce risk and improve cost control. Clear, persuasive communicator who builds trust with stakeholders, vendors, and cross-functional teams; tech-savvy with Google Workspace, Microsoft Office, EnterpriseOne, JP Morgan P-Card systems, and modern CRM tools.
Overview
26
26
years of professional experience
3999
3999
years of post-secondary education
Work History
Real Estate Agent
RE/MAX Executive
Millersville
02.2018 - Current
- Set and managed appointments to show homes to prospective clients
- Personally dealt with lenders, home inspectors, pest control operators, escrow companies, and title to ensure that all terms and conditions of purchase agreement were met before closing.
- Conduct market surveys and cost analyses for real estate transactions to provide recommendations.
- Helped clients decide between financing options to ensure satisfaction.
- Kept up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journals. Experienced with legal matters related to the real estate sales process.
- Provide technical advice and direction in the development and implementation of real estate policy
- Generated lists of properties compatible with buyer requests and needs
- Negotiation of terms surrounding purchases
- Coordinated property closings and oversaw closing procedures
- Prepared formal documents such as purchase agreements, deeds, and leases
- Arranged for title searches
- Accompanied and advised buyers during visits and inspections to ensure satisfaction with value and condition of property
- Helped implement a new CRM, improving client communications and follow up efficiency.
- Headed up marketing.
- Utilizing modern digital and social media marketing.
- Held and lead multiple home buying/selling seminars.
- Property management. Lease execution, monitoring and dissolution.
- Project management for rehab, repairs, punch out from start to finish.
Resource Management Specialist
Riparian Management
Baltimore City, MD
11.2024 - 10.2025
- Culture Building: Promote inclusivity, equity, and respect for diverse perspectives through team-building activities and training sessions. Encourage innovative problem-solving and idea-sharing among team members.
- Labor Tracking: Coordinate labor resources for renovation and maintenance tasks, forecast labor needs, and collaborate with project managers and contractors. Utilize advanced technology platforms for real-time labor tracking and ensure data accuracy.
- Compliance Review: Review and assess permits, violations, and compliance paperwork to ensure adherence to local, state, and federal regulations. Identify compliance risks and recommend corrective measures.
- Negotiate terms and prices with 3rd party vendors
- Invoice Support: Manage the invoice lifecycle, ensuring alignment with contracts and budgets. Act as the primary liaison with vendors to resolve discrepancies and ensure timely payments.
- Database Consolidation: Assist in transitioning to new systems, ensuring data integrity and conducting testing. Provide training and support for team members on new technologies.
- Vendor Onboarding & Market Research: Conduct market research to identify and assess potential vendors. Develop standardized onboarding processes and ensure vendor compliance with company standards.
- Data Ownership: Establish systems for tracking, consolidating, and analyzing data. Develop standardized reporting formats and identify key performance indicators (KPIs) for operational improvement.
- Inventory & Asset Tracking: Implement inventory management procedures for construction materials and equipment. Oversee fleet vehicle maintenance, insurance renewals, and compliance.
- Vendor Compliance: Verify contractor insurance and compliance certifications. Monitor vendor performance and conduct evaluations to maintain partnerships aligned with company goals.
- Purchasing & Material Review: Develop procurement strategies leveraging technology platforms for cost-efficiency. Build strong supplier relationships to ensure high-quality materials availability.
- Cross-Functional Duties: Collaborate across departments to enhance workflow and communication. Perform ad hoc tasks to meet departmental needs.
OSA II
Anne Arundel County Government
Millersville
11.2023 - 11.2024
- Reviews general office emails and distributes or answers emails effectively
- Formed and cultivated relationships with other county departments and employees in order to provide effective customer service.
- Responsible for receiving generating, closing, and completing all of Facilities Management work orders. This function covers over 300 properties and disseminates orders to over 50 employees.
- Research old work orders when needed. Supports the Management Team by handling various clerical duties as needed.
- Maintains various electronic databases, Google groups, paper files, and log books as needed.
- Assist with processing invoices and approvals.
- Accounts payable, managing accurate and timely processing, including payment of vendors, monitoring and recording expenditures of accounts, and resolving discrepancies in purchase and receiving orders.
- Monitor vendor contracts for accuracy and terms of service.
- Maintain files for accounts payable, building records and certificates, documents for procurement and maintains financial accuracy.
- Assist with the creation of a content library. Trained on EnterpriseOne and JP Morgan P-Card. Proficiency in Google Sheets, Google Docs, Gmail, and Microsoft Office.
Real Estate Research Associate II
CoStar Group
Columbia
10.2013 - 02.2018
- Account Management and customer service for Commercial real estate brokers nationwide
- Grow an accurate and complete database of commercial real estate inventory by tracking all available spaces for sale and lease.
- Accurately tracking information on all completed sale and lease deals within a market
- Conduct telephone interviews of a portfolio of companies, to ensure their listings (for sale and for lease) are accurately reflected in the CoStar database
- Researching & preparing Comps on Commercial real estate
- Tracking tenant movement, commercial real estate activity and transactions
- Capture detailed transaction information from portfolio allowing other deal makers to make informed decisions about deals in their market
- Write news stories on breaking commercial real estate news uncovered through research
- Provide assistance to customers during update process if they need assistance using CoStar products
- Research all aspects of commercial real estate to include industrial, retail, multifamily and office Market Analytics
Credentialing Specialist
Impulse Monitoring
01.2009 - 07.2012
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
- Served as liaison between management, clinical staff and the community
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare, Medicaid regulations and Joint Commission Standards
- Created and maintained computerized record management systems to record and process data and generate reports
- Assisted in all areas of administrative work including data entry, improved communication efficiency as primary liaison between departments, clients and vendors file organization, research and development
- Train and supervise the departments Credentialing assistants
- Monitor and Manage hospital credentials for 180+ Neurophysiologists nationwide
- Complete Physician State medical licenses and Hospital Affiliation applications
- Work closely with staff of medical boards and Hospitals to complete the approval process and renewal process
- Keept physician and neurophysiologists up to date by administering a tracking and reminder system
Clinical Regulatory Specialist
PPDI
05.2007 - 07.2008
- Provide day-to-day administrative support to the team
- Maintain central study files for assigned projects
- Possess the ability to conduct investigator file reviews
- Correspond regularly with investigators, team members and sponsors on various project related issues
- Track important study data in the PPD database and offer organizational and administrative expertise
- Review and transmit regulatory documents in accordance with FDA, GCP, WPD and SOPs
- Assist with the identification of potential investigators
- Meet applicable project timelines in accordance with the Master Contract
- Train and mentor new Project Assistants for the department
- Serve as a liaison with the Clinical Research Associates, investigative sites and client company personnel
- Initiate physician grant and patient stipend processing; prepare appropriate payment reports for management-level approval
- Effectively analyze project specific data/systems to ensure accuracy and efficiency
Real Estate Research Associate
CoStar Group
Columbia
10.2006 - 05.2007
- Account Management for Commercial real estate brokers nationwide
- Updating and insuring the accuracy of database of national commercial real estate availability
- Researching & preparing Comps on Commercial real estate
- Tracking tenant movement, commercial real estate activity and transactions
- News reports
- Research all aspects of commercial real estate to include industrial, retail and multifamily and office
Administrative Assistant
Drug Enforcement Administration
Washington
05.2001 - 07.2003
- Administrative/office management duties
- Monthly, quarterly and annual reports on activities pertaining to enforcement group
- Research on suspects and informants via D.E.A database, National Database, Local Law enforcement databases and the Internet
- Document Control for Task force and supervisor
- Data Entry about case work into government database
- Track and maintain governments vehicle logs and reports
- Plan and Budget group events
- Training of computer software, i.e. Microsoft office
- Maintained Confidential case information
Quality assurance & Document Control Associate
Pharmaceutics International
Cockeysville
07.2000 - 05.2001
- Control of Batch records for the manufacturing of pharmaceutics
- Implemented and maintained companies first computer Data base for Quality Assurance documentation system, facilities and manufacturing equipment maintenance
- Environment control
- Maintained and monitored environment controls for manufacturing rooms
- Prepared and presented documentation for internal and external Audits
- Established and wrote S.O.P's
- Assisted executives on maintaining FDA and DEA regulations
- Coordinate the review of all controlled documents including S.O.P's, test methods, batch records and equipment repairs
- Reviewed batch records for spelling errors, mathematical errors and missing information
- Assisted in blind clinical research studies
Education
Bachelor of Science - Sociology
Towson University
TowsonGeneral Studies -
Anne Arundel Community College
ArnoldSkills
- Data Entry
- Microsoft Office
- Quality Assurance
- Property Management
- Account Payables
- Facilities Management
- Interpret/implement real estate policies
- Negotiating, preparing and executing real estate contracts
- Market Analysis/Market Surveys
- Cost Analysis for real estate transactions
- Lease Management
- Project Management
- Public Speaking
- Customer Service
- Data Analysis
- Market analysis
- Property management
- Closing coordination
- Real estate negotiation
- Document preparation
- Customer relationship management
- Compliance review
- Vendor negotiation
- Data management
- Project management
- Leasing and sales
- Recruiting clients
- Contract negotiation
Languages
English
Work Preference
Job Search Status
Open to workSalary Range
$69000/yr - $200000/yrTimeline
Resource Management Specialist
Riparian Management
11.2024 - 10.2025
OSA II
Anne Arundel County Government
11.2023 - 11.2024
Real Estate Agent
RE/MAX Executive
02.2018 - Current
Real Estate Research Associate II
CoStar Group
10.2013 - 02.2018
Credentialing Specialist
Impulse Monitoring
01.2009 - 07.2012
Clinical Regulatory Specialist
PPDI
05.2007 - 07.2008
Real Estate Research Associate
CoStar Group
10.2006 - 05.2007
Administrative Assistant
Drug Enforcement Administration
05.2001 - 07.2003
Quality assurance & Document Control Associate
Pharmaceutics International
07.2000 - 05.2001
Bachelor of Science - Sociology
Towson University
General Studies -
Anne Arundel Community College