Estrella Hernandez
Okeechobee,FL
Summary
Highly-motivated with a strong desire to learn and grow as an occupational therapy aide. Collaborative individual who is quick to master new skills, and thrives off of constructive feedback.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
El Primo Wireless Phones Inc
10.2017 - Current
- Managed over 50 customer calls per day
- Responding to customer questions and concerns
- Providing information about products and services
- Processing orders, payments, or returns
- Responding to customer complaints
- Collecting customer feedback
- Maintaining expert knowledge about company products or services
Customer Service Representative
Pritchards & Associates Inc
08.2022 - 05.2024
- Answering questions about insurance policies, coverage, and general inquiries.
- Providing information about products and policies.
- Processing requests such as endorsements, renewals, and policy adjustments.
- Verify new customer coverage and provide policyholders with proof of insurance.
- Resolving service problems and document customer requests.
Education
Associate of Science - Occupational Therapy Assistant
Keiser University
West Palm Beach, United States12.2017
Skills
- Good Work Ethic; Occupational balance
- Time management; Punctual
- Critical Thinking
- Reliable & Trustworthy
- Interpersonal skills; Rapport
- Active Listening
- Open Communication
- Planning & Organizing
- Relationship Building
- Friendly, Positive Attitude
- Problem/Conflict Resolution
Timeline
Customer Service Representative
Pritchards & Associates Inc
08.2022 - 05.2024
Customer Service Representative
El Primo Wireless Phones Inc
10.2017 - Current
Associate of Science - Occupational Therapy Assistant
Keiser University
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