Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shau’Ron Browder

St Louis,MO

Summary

Hardworking job seeker with a strong desire to utilize my skills in a new position. I Bring extensive customer service experience from employment at Cracker Barrel and Walmart. I also Acquired medical knowledge through participation in a Nursing education program during high school, gaining familiarity with medical terminology. Practical experience as a part-time patient care technician.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

CONCENTRIX
01.2017 - 09.2019
  • Provide outstanding customer service to improve customer satisfaction and relationship
  • Assist members/customers with accounts, ticket purchases, membership inquiries, and point accumulation
  • Handle the responsibilities of conducting research and solving problems
  • Responsible for preparing reports, managing records, and follow-up of customers
  • Handled the tasks of processing urgent calls and tracking logistical flow
  • Responsible for ensuring prompt delivery of products and services to the customers.

COLLECTIONS REPRESENTATIVE

VERIZON GC SERVICES
03.2023 - 08.2023
  • Take all inbound collections calls
  • Assets accounts
  • Reach out to customers with outstanding balances
  • Attempt to collect dept
  • Follow collections protocols
  • Utilize Microsoft, excel, one click, CARMS, adobe, and WFS
  • Make outbound to calls with outstanding balance accounts
  • Process suspensions and reconnects
  • Request proper verification and confirmation information.

Remote Retirement Representative

EMPLOYEES RETIREMENT SYSTEM OF TEXAS
10.2023 - 05.2024
  • Take inbound calls
  • Review and confirm members account
  • Provide great customer service
  • Maintain professionalism during all call interactions
  • Resolve Members issue
  • Transfer to proper department.
  • Start retirement applications
  • Cross check application statuses
  • Process retirement applications and provide payment updates

Education

Skills

  • Comprehensive written and verbal communication skills
  • Highly organized and ability to balance multiple tasks simultaneously
  • Ability to work independently as well as part of a team
  • Good motivator with excellent customer service skills
  • Ability to pay attention to detail
  • Ability to perform routine tasks with no errors
  • Ability to work in a fast-paced, high-volume setting
  • Ability to manage time effectively
  • Ability to communicate effectively, both orally and in writing
  • Skill in the use of windows and dell computers, especially applications such as Word, Excel, and Outlook and other softwares

References

  • Sara Culbertson, (636)219-3757, CONCENTRIX supervisor
  • Toshla Roberts, (314) 893-7191, Averhealth supervisor
  • Brittany, (618) 974-4513, long term friend

Timeline

Remote Retirement Representative

EMPLOYEES RETIREMENT SYSTEM OF TEXAS
10.2023 - 05.2024

COLLECTIONS REPRESENTATIVE

VERIZON GC SERVICES
03.2023 - 08.2023

Customer Service Representative

CONCENTRIX
01.2017 - 09.2019

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Shau’Ron Browder