Estrella Ojeda
Merced,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Razzari Auto Centers
Merced, CA
08.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
Office Clerk
Housing Authority of Merced
Merced, CA
04.2022 - 08.2024
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Developed forms and maintained filing systems to store confidential client information securely.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed client communication, scanning documents and distribution of mail.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered phone calls and welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
Weekend Merchandiser
Kendal Floral
Turlock, CA
11.2022 - 08.2023
- Organized store shelves and displays in accordance with corporate guidelines.
- Maintained accurate inventory records of products stocked on shelves.
- Assisted customers with locating items, answering questions, and providing product information.
- Provided superior customer service to all shoppers.
- Ensured proper price tags were displayed on shelves and merchandise.
- Built attractive displays to promote specific items or seasonal themes.
- Set up promotional materials such as signs, banners, and pricing labels.
- Cleaned display cases, shelves, aisles, walls, coolers, and floors as needed.
- Communicated with management regarding stock levels and customer feedback.
- Performed daily opening and closing procedures as required by management.
- Printed labels and tags for for-sale merchandise.
- Scanned shelves and product cases for expired stock to discard outdated items.
Education
Criminal Justice
Grand Canyon High School
Grand Canyon, AZ01-2025
High School Diploma -
Merced High School
Merced, CA06-2016
Skills
- Call Management
- Scheduling
- Administrative Support
- Critical Thinking
- Microsoft Excel
- Filing
- Multi-Task Management
- Clerical Support
- Customer Service
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Razzari Auto Centers
08.2023 - 10.2024
Weekend Merchandiser
Kendal Floral
11.2022 - 08.2023
Office Clerk
Housing Authority of Merced
04.2022 - 08.2024
Criminal Justice
Grand Canyon High School
High School Diploma -
Merced High School
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