Estrella Ojeda
Merced,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Merced Irrigation District
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Tracked customer service cases and updated service software with customer information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative
Razzari Auto Centers
08.2023 - 10.2023
- Tracked customer service cases and updated service software with customer information.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Kendal Floral
11.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Merced High School
Merced06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Merced Irrigation District
06.2024 - Current
Customer Service Representative
Razzari Auto Centers
08.2023 - 10.2023
Sales Associate
Kendal Floral
11.2022 - 08.2023
High School Diploma -
Merced High School
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