Estrellita Hernandez
Long Beach,CA
Summary
Reliable Gas Attendant with managerial experience overseeing busy service stations. Committed to maintaining a clean and welcoming environment in a fast-paced setting. Known for excellence in customer service.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
76 Gas Station
Assistant Manager
Long Beach, CA
02.2021 - Current
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating the POS system with accuracy.
- Maintained a clean and orderly workstation.
- Cleaned up gas and other spills in accordance with spill procedures.
- Counted nightly income, categorizing, and sending it to the bank on weekly basis.
- Promoted special offers and discounts to customers to maximize sales.
- Removed safety hazards, soiled items, and trash from customer areas.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained and mentored new employees on company procedures and safety protocols.
- Monitored and maintained organized work space, confirming efficient operations.
- Built trustful relationships with customers to encourage return visits.
Mcdonald’s Crew
Cashier Customer Service
Long Beach, CA
07.2018 - 02.2021
- Stocked shelves to organize aisles in assigned departments.
- Worked front counter, drive-thru, and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collect payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
David Starr Jordan High School
Long Beach, CA 07.2014 - 07.2018
BBA - Sociology
California State University Of Long Beach
Long Beach, CA 01.2018 - Current
Skills
Cash register balancing
Facility management
Stocking
Dispensing lottery tickets
Customer service and assistance
Operating cash register
Inventory management
Timeline
76 Gas Station
Assistant Manager
02.2021 - Current
Mcdonald’s Crew
Cashier Customer Service
07.2018 - 02.2021
BBA - Sociology
California State University Of Long Beach
01.2018 - Current
High School Diploma -
David Starr Jordan High School
07.2014 - 07.2018