Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Etchnayda Jean-Francois

Palm Bay,USA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Convey Health
Remote
03.2024 - Current

Assisting members with drug coverage finding the best plan suitable for their needs and providing them with information about their drug coverage copays,deductible,and oop maximum helping members find in network pharmacies best for their medications for better rates.

Patient Service Representative

CareCentrix
Florida, USA
06.2023 - 03.2024
  • As a PSR at Carecentrix I would do estimates for DME equipment and also doing billing as well using Unity system position temp position ended early due to budget cuts

Customer Service Representative

BSwift
Florida, USA
08.2018 - 01.2023
  • Handling Employees Cobra insurance activating members insurance and sending requests to different health insurance for Medical, Vision, and Dental as well as taking payments and processing enrollments

Education

Associate Degree - Healthcare Management

Eastern Florida State College
Palm Bay, FL
05.2020

High school -

Heritage High School
Palm Bay, FL
05.2018

Skills

  • Customer Service
  • Customer Support
  • Customer Care
  • Bilingual
  • Food Service
  • Call Center
  • CSR
  • Data Entry
  • Intake Experience
  • Medical Scheduling
  • Medical Records
  • Medical Billing
  • Medical Office Experience
  • Insurance Verification
  • Patient Care
  • Organizational skills
  • Typing
  • Windows
  • Communication skills
  • Sales
  • Time management
  • Cash register

Certification

Customer Service, 08/01/18, Present

Assessments

Customer service, Proficient, 09/01/20, Identifying and resolving common customer issues

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Healthcare Customer Service Representative

Convey Health
03.2024 - Current

Patient Service Representative

CareCentrix
06.2023 - 03.2024

Customer Service Representative

BSwift
08.2018 - 01.2023

Associate Degree - Healthcare Management

Eastern Florida State College

High school -

Heritage High School
Etchnayda Jean-Francois