Ethan Biggs
Bellevue,NE
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent College Student focused on Criminal Justice and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
Bellevue, NE
11.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Monitored compliance with organizational security protocols when interacting with members.
- Researched complex issues related to accounts or services provided by the organization.
Mailroom Clerk
United States Embassy
Kuala Lumpur, Malaysia
01.2023 - 05.2024
- Received and sorted incoming mail, packages, and courier deliveries.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Maintained a log of all incoming and outgoing mail items.
- Performed data entry activities into various databases related to the processing of mail items.
- Provided customer service assistance with inquiries regarding postal services.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Picked up bulk orders from vendors and delivered them to designated locations.
- Worked with other internal departments to intake classified outbound mail and logged the information in our internal system.
- Coordinate classified mail runs by working with international contacts and airport and courier staff to ensure safe and secure transport of classified mail.
- Received classified mail in a timely manner and registered it in our internal system for swift delivery to recipient.
Security Officer
Allied Universal Security Services
Omaha, NE
08.2023 - 10.2023
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Guarded restricted areas to prevent unauthorized entry.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored access control systems and key code records for suspicious activities.
Seasonal Worker
United States Embassy
Kuala Lumpur, Malaysia
05.2022 - 09.2022
- Received and sorted incoming mail, packages, and courier deliveries.
- Maintained a log of all incoming and outgoing mail items.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Performed data entry activities into various databases related to the processing of mail items.
- Provided customer service assistance with inquiries regarding postal services.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Picked up bulk orders from vendors and delivered them to designated locations.
- Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped.
- Responded promptly to requests from other departments relating to their mailing needs.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
Education
Associate of Arts - Criminal Justice
American Military University
Charles Town, WV06-2023
High School Diploma -
International School of Kuala Lumpur
Kuala Lumpur, Malaysia06-2021
Bachelor of Arts - Criminal Justice
American Military University
Charles Town, WVSkills
- Issue Resolution
- Credit Union Knowledge
- Customer Service
- Product Recommendations
- Database Maintenance
- Account Management
- Complaint Handling
- Customer Support
- Client Education
- Policy understanding
- 65 wpm Typing Speed
- Mail delivery
- Distribution Services
- Confidentiality
- Strong organization skills
- Shipping and receiving proficiency
- Lifting Packages
- Microsoft Office
- Mail Sorting
- Loading and unloading
- Mail handling
- Truck loading
- Electronic surveillance
- Access Control
- CCTV Surveillance
- Identification verification
- CCTV Monitoring
- Shift work experience
- Alarm monitoring
Accomplishments
- Graduated with my Associates Degree 6 months early.
Certification
- Top Secret Clearance.
Languages
English
Native/ Bilingual
Spanish
Elementary
Japanese
Elementary
Timeline
Member Service Representative
Navy Federal Credit Union
11.2023 - Current
Security Officer
Allied Universal Security Services
08.2023 - 10.2023
Mailroom Clerk
United States Embassy
01.2023 - 05.2024
Seasonal Worker
United States Embassy
05.2022 - 09.2022
Associate of Arts - Criminal Justice
American Military University
High School Diploma -
International School of Kuala Lumpur
Bachelor of Arts - Criminal Justice
American Military University
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