Ethan Bolding
Titusville,PA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations. Consistently beneficial to all technical operations and technological procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Systems Administrator
Flexnet Networks
01.2020 - Current
- Provided client support on system operation and troubleshooting.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Provided IT Services for over 25 customer accounts.
Network Engineer
NetAscendant Solutions
07.2018 - 11.2019
- Install, maintain, and administer computer network systems including switches, routers, firewalls, servers and VoIP phone systems
- Install and routinely test backup and disaster recovery systems
- Administer Office 365, SharePoint, Active Directory, Group Policy
- Troubleshoot, diagnose, and resolve hardware, software, and networking issues.
Software Developer Support Specialist
American Bank N.A
12.2016 - 07.2018
- Develop software solutions using C#, VB.Net, and ASP.Net in Visual Studio IDE that meet business requirements and follow industry standards of exception handling, notification and logging, security, and manageability
- Create and update Microsoft Reporting Services reports using T-SQL and SQL Server Report Builder
- Create and maintain end-user documentation for applications
- Perform maintenance and updates to existing applications as needed.
IS Support Specialist
American Bank N.A
06.2014 - 12.2016
- Install, maintain, optimize, and repair the bank's computers and peripheral equipment including network printers and scanners
- Install, optimize, and troubleshoot key software packages
- Maintain an accurate inventory and documentation of the bank's software and hardware
- Assist the network team in managing Active Directory, Group Policy, network cabling, domain controllers, routers, and switches
- Perform proactive monitoring of critical systems and complete daily checklist to verify the health of those systems
- Document all issues and resolutions using ticket tracking software and follow up with users to verify completion.
Member Services Receptionist/Teller
NavyArmy CCU
12.2012 - 06.2014
- Receive cash and check deposits while verifying the authenticity of currency
- Work with personnel from other departments to assist members
- Assist members with online and remote services.
Barista
Starbucks Coffee Company
01.2012 - 04.2013
- Prepare and serve beverages
- Provide customers with product details and education
- Clean and sanitize work areas, utensils and equipment.
Front Counter Team Leader
Hastings Entertainment
02.2008 - 01.2012
- Provide employees with guidance in handling problems and resolving escalated complaints or disputes
- Supervise the work of Customer Service staff to ensure adherence to quality standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Some College (No Degree) - Computer Science
Angelo State University
San Angelo, TXSkills
- End-user support
- Client Relations
- Technical Analysis
- Hardware & Software Troubleshooting
- IT Infrastructure
- Project Documentation
- Active Directory, Exchange
- Azure, AWS
- Ubiquiti, Cisco, SonicWall
- C#, NET, T-SQL, SQL Server
Certification
- CompTIA A+, 03/01/16
- CompTIA Network+, 02/01/19
- CompTIA Server+, 02/05/22
Timeline
Systems Administrator
Flexnet Networks
01.2020 - Current
Network Engineer
NetAscendant Solutions
07.2018 - 11.2019
Software Developer Support Specialist
American Bank N.A
12.2016 - 07.2018
IS Support Specialist
American Bank N.A
06.2014 - 12.2016
Member Services Receptionist/Teller
NavyArmy CCU
12.2012 - 06.2014
Barista
Starbucks Coffee Company
01.2012 - 04.2013
Front Counter Team Leader
Hastings Entertainment
02.2008 - 01.2012
Some College (No Degree) - Computer Science
Angelo State University
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