Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic

Ethan Butler

Provo,UT

Summary

Experienced Shift Leader/Manager at Chick-fil-A with skills in team development, safety compliance, team member training and customer service. Excelled in leadership roles, enhancing productivity of team members and ensuring customer satisfaction. Skilled in effective communication with Team Leaders and Managers. Proven expertise in Smart Home Technology installations for Brinks Home Security.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Chick-fil-A
Provo, UT
08.2022 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Evaluated employee performance, delivering individualized feedback and praise.

Smart Home Technician

Brinks Home Security
Macon, GA
05.2023 - 08.2024
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Replaced defective components or parts as needed.
  • Provided technical support services to customers via phone or email communication.
  • Managed quality control and maintained high level of customer satisfaction.

Education

Bachelor of Science - Business Management

Utah Valley University
Orem, UT
05-2026

High School Diploma -

Bingham High School
South Jordan, UT
06-2020

Skills

  • Positive Attitude
  • Employee Attendance Monitoring
  • Training Assistance
  • Training And Coaching
  • Handling Customer Complaints
  • Customer Service Experience
  • Role Modeling
  • Opening And Closing Procedures
  • Shift Leadership
  • Punctual And Reliable
  • Dining Room Management
  • Shift Oversight
  • Team Motivation

Accomplishments

  • Eagle Scout
  • Member of National Society for Leadership & Success

Certification

  • Food Handlers Permit
  • Associate of Excel 2023

Languages

Chinese (Mandarin)
Limited

References

References available upon request.

Timeline

Smart Home Technician

Brinks Home Security
05.2023 - 08.2024

Shift Leader

Chick-fil-A
08.2022 - Current

Bachelor of Science - Business Management

Utah Valley University

High School Diploma -

Bingham High School

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Ethan Butler