Ethan Byrd
Tallahassee,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Representative
Vivint Smart Home
10.2022 - 08.2023
- Achieve and consistently exceed monthly sales quotas, resulting in increased revenue for company
- Conduct thorough product demonstrations to potential customers, effectively highlighting key features and benefits
- Build and maintain strong customer relationships, providing excellent post-sale support and resolving issues promptly
- Collaborate with sales team to develop and implement effective sales strategies.
- Managed over 15 Accounts bringing in over $70,000 in revenue in 2 months.
Customer Service Staff
Publix
04.2021 - Current
- Provided exceptional customer service by assisting customers with inquiries, product selection, and resolving issues in courteous and efficient manner
- Operated cash registers and handled financial transactions accurately
- Maintained clean and organized work environment, ensuring product freshness and safety
- Collaborated with team members to meet department goals and promote positive shopping experience for customers
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Management/Marketing
Florida State University
Tallahassee, FL2025
Associate of Arts -
Tallahassee Community College
Tallahassee, FL05.2023
Skills
- Sales and Marketing Strategy
- Customer Relationship Management
- Product Knowledge and Demonstration
- Excellent Communication and Interpersonal Skills
- Team Collaboration
- Problem-Solving and Conflict Resolution
Accomplishments
- Deans List 2 semesters
Timeline
Sales Representative
Vivint Smart Home
10.2022 - 08.2023
Customer Service Staff
Publix
04.2021 - Current
Bachelor of Science - Management/Marketing
Florida State University
Associate of Arts -
Tallahassee Community College
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