Ethan Calvin
Moscow Mills,MO
Summary
Adaptable professional with experience supporting service operations and front-line customer needs. Known for multitasking, attention to detail, and conflict resolution. Dedicated to improving workflow, maintaining accurate documentation, and delivering consistent client updates.
Overview
9
9
years of professional experience
Work History
Service Advisor
Bi-State Fire Protection
St Charles, MO
06.2021 - Current
- Prepared detailed service estimates, supporting accurate pricing and customer approval.
- Managed incoming client requests, clarified scope, and routed work orders for timely resolution.
- Tracked repair progress, updated clients, and ensured consistent communication throughout service cycles.
- Coordinated service schedules, aligning technician availability with customer maintenance needs.
- Maintained customer records, service histories, and compliance documentation within office systems.
Crew Member
McDonald's
Troy, MO
10.2017 - 06.2021
- Coordinated drive-thru and front counter operations to maintain smooth guest flow.
- Resolved guest concerns promptly while protecting satisfaction and brand standards.
- Trained new crew members on order accuracy, food safety, and service standards.
- Prepared menu items following quality, portioning, and sanitation guidelines.
- Maintained clean workstations, dining areas, and equipment throughout shifts.
- Managed cash register transactions and balanced orders with accuracy.
- Restocked supplies and organized inventory to support efficient shift operations.
- Supported team communication during peak periods to improve speed and consistency.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Troy Buchanan High School
Troy, MO05-2019
Skills
- Documentation and reporting
- Workflow management
- Customer service
- Tech-Savvy
- Computer skills
- Multitasking and organization
- Attention to detail
- Conflict resolution
- Listening skills
- Work prioritization
- Excellent communication
- Strong work ethic
Timeline
Service Advisor
Bi-State Fire Protection
06.2021 - Current
Crew Member
McDonald's
10.2017 - 06.2021
High School Diploma -
Troy Buchanan High School