Ethan Cantu
Las Vegas,NV
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices and a background in the customer service industry. Offers an outgoing personality and the ability to motivate a team of employees. Understands the importance of following management guidelines and task lists while having the ability to delegate others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Cosmopolitan
08.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used internal software to process reservations, check-ins and check-outs.
Assistant Fitness Manager
EOS Fitness
12.2020 - 08.2023
- Led successful initiatives focused on increasing member retention rates through improved programming and facility enhancements.
- Assisted in managing a team of personal trainers, ensuring high-quality service delivery to clients.
- Conducted regular performance evaluations for personal trainers, identifying areas for professional growth and improvement.
- Supported sales efforts by providing prospective members with detailed information on membership packages and fitness programs.
- Provided ongoing coaching to personal trainers in order to improve their skills as fitness professionals consistently over time.
Product Support Manager
Bob's Discount Furniture
01.2019 - 12.2020
- Determined product pricing by utilizing market research data, reviewing production and sales costs and anticipating volume.
- Maintained product management staff by recruiting, selecting, orienting and training three employees.
- Enhanced product support efficiency by streamlining processes and implementing new strategies.
- Increased customer satisfaction through timely and effective resolution of product issues.
- Championed best practices in customer service across the organization, leading by example during client interactions.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NV06.2016
Skills
- Proficient in Microsoft Office (Word, Powerpoint, Excel)
- Customer Satisfaction
- Operational Efficiency
- Critical Thinking
- Detailed Instruction
- Exercise Program Design
- Performance Management
- Teamwork and Collaboration
- Multitasking Strengths
- Customer Service
- Problem-solving skills
- Guest Services
Timeline
Front Desk Agent
The Cosmopolitan
08.2023 - Current
Assistant Fitness Manager
EOS Fitness
12.2020 - 08.2023
Product Support Manager
Bob's Discount Furniture
01.2019 - 12.2020
High School Diploma -
Shadow Ridge High School
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