Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Carlson

Lewis Center,OH

Summary

Dynamic and results-driven professional with a strong background in customer service and mixology from Liberty Tavern. Adept at training staff and managing bar equipment, I excel in creating specialty beverages while ensuring compliance with health codes. Known for my engaging personality, I consistently enhance customer experiences and drive sales growth.

Overview

5
5
years of professional experience

Work History

Bartender/Server

Liberty Tavern
Lewis Center, OH
06.2024 - Current
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Poured wine, beer and cocktails for patrons.
  • Greeted customers and provided excellent customer service.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled/draft beer.

Sales Representative

Verizon
Lewis Center, Ohio
09.2023 - 06.2024
  • Maintained product upselling, contributing to revenue growth
  • Acquired in-depth knowledge of device specifications for precise customer guidance
  • Boosted customer experience through the promotion of insurance and additional benefits
  • Kept up-to-date with changing promotions to ensure customers receive the best deals possible
  • Drove sales objectives to maintain consistent monthly performance
  • Review customer accounts to make sure they're receiving the right services
  • Built and developed business accounts and relations with local businesses

Customer Experience Banker

Huntington
Delaware, Ohio
06.2023 - 08.2023
  • Handled cash safely and efficiently
  • Learned the systems required to efficiently handle deposits and withdraws from accounts
  • Kept up security within the bank to avoid fraudulent transactions
  • Happily greeted customers and learned names of regulars to make them feel welcome
  • Upsold insurance for customers that needed excellent rates

Barista Shift Supervisor

Starbucks
Lewis Center, OH
10.2019 - 07.2023
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders
  • Taught team members how to make latest drinks and correctly perform new procedures
  • Greeted guests with pleasant smile and superior customer service
  • Enthusiastically engaged customers during busy periods to keep mood light and fun
  • Supported highest standards of conduct and service to support company reputation
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Listened to customer desires and needs to recommend optimal products
  • Protected customers by regularly cleaning and sanitizing work areas and equipment
  • Created complex, hand-crafted beverages based upon customer preferences
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
  • Educated customers on beverage menu items and provided samples of daily brews
  • Checked temperatures of freezers, refrigerators and heating equipment
  • Memorized official and off-menu coffee and tea preparations

Server

Kitchen Social
Lewis Center, OH
02.2021 - 07.2021
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Greeted customers, answered questions and recommended specials to increase profits
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
  • Cleaned tables and chairs to prepare dining area for next customers
  • Served food and beverages to patrons and immediately remedied issues with orders
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification

Education

High School Diploma -

Olentangy High School
Lewis Center, OH
05-2018

Skills

  • Training Background
  • Specialty Beverages Knowledge
  • Health Codes Understanding
  • Assignment Delegation
  • Fast Learner
  • Mixology
  • Glassware management
  • Engaging personality
  • Bar equipment use
  • Safe food handling procedures

Timeline

Bartender/Server

Liberty Tavern
06.2024 - Current

Sales Representative

Verizon
09.2023 - 06.2024

Customer Experience Banker

Huntington
06.2023 - 08.2023

Server

Kitchen Social
02.2021 - 07.2021

Barista Shift Supervisor

Starbucks
10.2019 - 07.2023

High School Diploma -

Olentangy High School

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Ethan Carlson