Ethan Cates
Valrico,FL
Summary
Dynamic professional skilled in training and leading teams within high-pressure environments. Known for effective communication and resolving customer concerns promptly, contributing to enhanced service quality and client satisfaction. Currently pursuing the CompTIA Security+ certification to begin my IT career.
Overview
7
7
years of professional experience
Work History
Team Lead
Canine Cabana
Riverview, Florida
07.2023 - Current
- Supervised daily operations at a canine care facility, maintaining optimal care standards.
- Trained new staff on dog-handling techniques and safety protocols.
- Implemented cleaning procedures to maintain a safe and hygienic environment.
- Communicated with pet owners about services, needs, and any concerns.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
Maritime Enforcement Specialist
United States Coast Gaurd
Clearwater, Florida
05.2020 - Current
- Conducted maritime security operations to enforce laws and regulations.
- Assisted in community outreach programs promoting maritime safety awareness.
- Conducted post-mission debriefings with crew members upon return from assignment.
- Completed training courses on topics such as tactical operations, weapons and anti-terrorism initiatives.
- Participated in joint multi-agency operations involving Coast Guard assets as well as foreign partners.
- Maintained operational readiness through physical training, drills, and exercises.
Team Lead
Jets Pizza
Brandon, Florida
06.2018 - 03.2021
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Trained new cooks on food safety standards and cooking techniques.
- Coordinated with front-of-house staff for timely meal delivery.
- Ensured compliance with health regulations and cleanliness standards.
- Collaborated with management to streamline kitchen operations and processes.
- Resolved conflicts among kitchen staff to maintain a positive work environment.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
Education
Some College (No Degree) - Exercise Science
Hillsborough Community College
Tampa, FLSkills
- Staff training and development
- Customer communication
- Team delegation and management
- Problem solving
- Attention to detail
- Effective communication skills
- Task management
- Complaint resolution
- Computer troubleshooting
- Hardware and software installation
Affiliations
Video games
Timeline
Team Lead
Canine Cabana
07.2023 - Current
Maritime Enforcement Specialist
United States Coast Gaurd
05.2020 - Current
Team Lead
Jets Pizza
06.2018 - 03.2021
Some College (No Degree) - Exercise Science
Hillsborough Community College