Ethan Chambers
GREEN BAY
Summary
Customer Experience Specialist with extensive experience in developing customer service policies and fostering team collaboration. Skilled in multitasking and addressing customer and patient needs, leading to improved dining experiences and satisfaction.
Overview
6
6
years of professional experience
Work History
Food Service Assistant
Aurora BayCare Medical Center
Green Bay
08.2022 - Current
- Served food to patients and staff, ensuring adherence to dietary preferences.
- Prepared meals following strict health and safety guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Delivered customer service that improved the dining experience and fostered positive interactions.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Customer Experience Specialist
Uncle Mikes Bake Shoppe
Green Bay
02.2020 - 02.2022
- Developed customer service policies and procedures to ensure optimal customer experience.
- Partnered with team members to implement strategies that improved customer satisfaction.
- Guided customers in product selection and addressed inquiries at local bake shop, enhancing their shopping experience.
- Provided support during peak hours, managing multiple customer requests effectively.
- Worked with sales, marketing, product development, and finance teams to gain insights into customer needs.
Education
High School Diploma -
NWTC
Green Bay, WISkills
- Customer service
- Problem resolution
- Team collaboration
- Health regulations
- Client advocacy
- Interpersonal communication
- Communication skills
- Multitasking Abilities
Timeline
Food Service Assistant
Aurora BayCare Medical Center
08.2022 - Current
Customer Experience Specialist
Uncle Mikes Bake Shoppe
02.2020 - 02.2022
High School Diploma -
NWTC