Ethan Clifford
Downers Grove,Illinois
Summary
I've spent the past 6 years working intimately with customers and the past 5+ years working in the retail industry as well as with customers as well. I've acquired many skills when it comes to dealing with and helping customers and resolving any issues that may arise. I've built up a repertoire of skills and talents in the retail space ranging from handling and doing anything apparel-related, contacting and talking with manufacturers to help resolve customers' issues with their products and orders, gained a keen eye and talent for being organized and helping organize areas around the store such as apparel pads and making sure they are laid out well and are appeasing and grab the consumers' attention. Over the past 2 years I’ve become a jack of all trades and can help with anything, whether a new statement needs to be set or the floor needs to be managed a can do it all. Ops is my main job though, Ive learned every aspect of the department and have tight several of the new store managers all they need to know about ops. I’d be looking to continue my career in management and can do whatever is required of me.
Thank you
Ethan Clifford
Overview
6
6
years of professional experience
Work History
Ops lead
Uncharted
Oak Brook, Illinois
2024.10 - Current
- In charge of all inventory operations
- Receiving truck and POs
- Performed inventory adjustments to ensure accurate stock levels
- Delegated tasks to associates for replenishment and truck unloading
- Opening and closing store procedures
- Training and teaching associates
- Organized backstock to optimize storage space and manage inventory levels
Customer Service Specialist
Golf galaxy
Downers grove, Illinois
2021.06 - 2024.10
- Processed orders and detailed transaction information to customers.
- Provided account information to customers and explained bill service policies and customer benefits.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Held managerial numbers for several years allowing me to completely oversee and do anything needed on registers without need of assistance or supervision.
- Held deep knowledge of store/company credit card and was able to inform customers of all benefits of using and signing up for it.
- Outside of Specific CSS duties I spent large amounts of time in almost every other position in the store.
- Spent time handling and assisting in club tech related services ranging from regripping clubs, finding correct replacement shafts for broken clubs, writing up RTVs and special orders for customers and other related services.
- Handled various apparel duties which involved small activities such as folding shirts, changing mannequins, setting tables and new collections around apparel pads.
- Trained and worked on the sales floor as a fitter helping customers demo new and old clubs, ran fittings for customers and helped cater to the abilities and needs to make sure they had the right club for them.
- Current Ops lead and former ASM trained me for several months in almost all duties and tasks to handle in Receiving operations.
- Ranging from Receiving and unpacking trucks, checking in and calling on special orders and RTVs, packing and sending claims and defectives and setting product for launches.
- Put out, arranged and back stocked new and old product that comes off of trucks.
Busser
Cellar door
Downrs grove, Illinois
2020.08 - 2021.07
- Trained in every possible aspect of duties or tasks in the store aside from management duties.
- Cleared diners tables and cleared off plates and glasses.
- Cleaned and washed all dishes that were used.
- Ran food out from the kitchen to diners tables.
- Restocked empty and put out new wines along the wall for customers to buy.
- Made sure sink and surrounding areas were clean and washed completely after every shift.
Education
High School Diploma -
Downers grove, IllinoisSkills
- Customer Relationship Management
- Good communication skills
- Customer Service
- Telephone Etiquette
- Complaint resolution
- Customer Relations
- Problem Resolution
- Customer Order Management
- Process Optimization
- Price quotes
- Computer Proficiency
- Critical Thinking
- Building rapport
- Active Listening
- Payment Processing
- Opening and closing store procedures
- Delegation of tasks to associates
- Teaching and training associates on department basics
Timeline
Ops lead
Uncharted
2024.10 - Current
Customer Service Specialist
Golf galaxy
2021.06 - 2024.10
Busser
Cellar door
2020.08 - 2021.07