Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krissandra Brown

Columbia,IL

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

16
16
years of professional experience

Work History

Ops Lead

Fedex Express
Saint Louis, MO
09.2023 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Provided support to junior staff during peak periods of workloads.
  • Delegated tasks appropriately according to individual skill sets.

Customer Service Representative

FedEx
Saint Louis, MO
08.2021 - 09.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Courier

FedEx
Saint Louis, MO
04.2019 - 08.2021
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Ensured all packages were properly labeled and sealed.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Delivered items to residential addresses within specified time frames.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Collected payments from customers upon delivery of goods as required.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Developed delivery route understanding to avoid high traffic and construction areas.

Swing Driver

FedEx
Oklahoma City
09.2015 - 04.2019
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Manager

Thomas Parcel Services
Oklahoma City, OK
06.2008 - 09.2015
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored staff performance and addressed issues.

Education

Associate of Applied Science - Electrician

Vatterott College - Oklahoma City
Oklahoma City, OK
05-2015

High School Diploma -

Webbers Falls High School
Webbers Falls, OK
05-2002

Skills

  • Operational Excellence
  • Customer Service
  • Performance monitoring
  • Goal Setting
  • Continuous improvements
  • High-pressure environments
  • Team Leadership
  • Health and safety compliance

Timeline

Ops Lead

Fedex Express
09.2023 - Current

Customer Service Representative

FedEx
08.2021 - 09.2023

Courier

FedEx
04.2019 - 08.2021

Swing Driver

FedEx
09.2015 - 04.2019

Manager

Thomas Parcel Services
06.2008 - 09.2015

Associate of Applied Science - Electrician

Vatterott College - Oklahoma City

High School Diploma -

Webbers Falls High School

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Krissandra Brown